Index
A
- Active directory (AD)
- about / Getting ready
- active directory configuration items
- about / Importing active directory configuration items
- importing / How to do it..., How it works...
- active directory connector schedule
- changing, via PowerShell / Changing the active directory connector schedule via PowerShell
- active directory domain attributes
- mapping, to Service Manager properties / Mapping active directory domain attributes to Service Manager properties
- activities
- adding, to Service Request / Add more activities to a Servplate
- about / Introduction
- linking / Linking activities in Change Requests to activities in Release Records
- Activities Toolbox pane, Authoring tool / How to do it...
- Activity class types
- global settings, configuring / Getting ready, How to do it..., How it works...
- administrators
- about / There's more...
- advanced customizations, Authoring Tool / Introduction
- advanced dashboards
- SharePoint, using / Getting ready, How to do it..., How it works...
- Analysis Libraries
- Analysis Library
- used, for publishing Excel reports / Getting ready, How to do it..., How it works...
- Anders Asp (MVP)
- URL, for community blog / Useful community blogs
- Andreas Baumgarten (German)
- URL, for community blog / Useful community blogs
- asset information
- asset life cycle management extensions
- Asset Management
- about / How to do it...
- working / How it works...
- Asset Management process
- about / Creating an Asset Management process
- creating, steps / How to do it...
- Asset Management tools
- about / There's more...
- Authenticated users
- Authoring pane, Authoring tool / How to do it...
- Authoring Tool
- about / There's more..., Using the SCSM Authoring Tool
- advanced customizations / Introduction
- URL, for downloading / Getting ready
- installing / Getting ready
- user interface / How to do it...
- panes / How to do it...
- working / How it works...
- used, for creating custom classes / Creating new classes, How to do it..., How it works...
- used, for customizing default forms / Customizing default forms, Getting ready, How to do it..., How it works...
- used, for creating custom form / Creating your own forms, How to do it..., How it works...
- Authoring tool
- panes / How to do it...
- custom workflow, creating / Creating a custom workflow in the Authoring Tool - export your unsealed Management Packs, How to do it..., How it works...
- Authoring Tool, panes
- Management Pack Explorer / How to do it...
- Details pane / How to do it...
- Authoring pane / How to do it...
- Class Browser / How to do it...
- Form Browser / How to do it...
- Form Customization Toolbox / How to do it...
- Activities Toolbox / How to do it...
B
- basic settings
- viewing, for security roles / Getting ready, How to do it..., How it works...
- benefits, Seven-Winds Call Script Manager / Seven-Winds Call Script Manager
- browser
- reports, accessing from / Accessing reports from a browser
- Browser security role
- about / Security roles
- Builds of Release Records
- managing / Getting ready, How to do it..., How it works...
- creating / Getting ready, How to do it..., How it works...
- bundle management pack / How it works...
- business hours
- business service
- about / Creating a business service
- creating, within Service Manager / Getting ready, How to do it...
C
- Call Script Builder
- about / Call Script Builder
- Call Script Manager
- central service desk
- about / How to do it...
- Change Management
- global settings, configuring / Getting ready, How to do it..., How it works...
- about / Introduction
- Manual Activities, creating for / Creating Manual Activities for Change Management, How to do it..., How it works...
- roles, managing / Getting ready, How it works...
- roles, creating / Getting ready, How it works...
- Change Management Activity notifications
- Change Management process
- about / Getting ready
- creating, steps / How to do it...
- working / How it works...
- Change Management roles
- managing / Getting ready, How it works...
- creating / Getting ready, How it works...
- Change Request
- actual date information, providing / Reporting of scheduled and actual date information, Reporting of Scheduled and Actual Date information
- scheduled date information, providing / Reporting of scheduled and actual date information, Reporting of Scheduled and Actual Date information
- creating, in SCSM 2012 / How to do it..., How it works...
- Change Request Template
- configuring / How to do it..., How it works...
- Review Activities, creating / Getting ready, How to do it..., How it works...
- Dependent Activity, creating / How to do it..., How it works...
- Parallel Activities, creating / How to do it..., How it works...
- Sequential Activities, creating / Getting ready, How to do it..., How it works...
- Change Request Templates
- about / Creating and configuring Change Request Templates
- creating / How to do it..., How it works...
- child incidents
- behavior, configuring / Getting ready, How it works...
- child item
- creating / Creating sub (child) list items
- class
- inheriting, from Incident class / Inheriting from a different class
- Class Browser pane, Authoring tool / How to do it...
- community blogs, for SCSM
- Anders Asp (MVP) / Useful community blogs
- Samuel Erskine / Useful community blogs
- Steve Beaumont / Useful community blogs
- Dieter Gasser / Useful community blogs
- Andreas Baumgarten (German) / Useful community blogs
- System CenterTopicn Service Manager Engineering Blog / Useful community blogs
- community forums, SCSM
- TechNet Forums - System Center Service Manager (EN) / Valuable community forums and user groups
- TechNet Forums - System Center (DE) / Valuable community forums and user groups
- System Center Central - Service Manager / Valuable community forums and user groups
- MyITforums / Valuable community forums and user groups
- complex CI importing
- about / Complex CI importing
- computer
- Report Builder 3.0, installing on / Installing Report Builder 3.0 on your computer
- configuration, Service Level Agreements (SLAs)
- priority queues, creating / Creating Priority Queues, How to do it..., There's more...
- business hours, configuring / Configuring business hours and non-working days, How to do it..., How it works...
- non-working days, configuring / Configuring business hours and non-working days, How to do it..., How it works...
- SLA metrics, creating / Creating SLA metrics, How it works...
- configuration item group
- about / Creating a configuration item group
- creating / How to do it...
- working / How it works...
- configuration items
- adding, manually to Service Manager CMDB / How to do it..., There's more...
- Configuration Items
- about / How it works...
- Configuration Items (CI)
- about / How to do it..., Introduction
- Configuration Itemss
- about / Configuration Items data grooming using the console
- data gromming, console used / Configuration Items data grooming using the console
- configuration item views
- Configuration Management Database (CMDB)
- about / Getting ready, Introduction
- Configuration Management System process
- about / Creating a Configuration Management System (CMS) process
- creating, steps / How to do it...
- working / How it works...
- configuration manager attributes
- mapping, to Service Manager properties / Mapping Configuration Manager attributes to Service Manager properties
- configuration manager configuration items
- configuration options, Parent Incident settings
- about / How to do it...
- auto resolution, of child incidents / Auto resolution of child incidents
- auto reactivation, of child incidents / Auto reactivation of child incidents
- status of child incidents, when linked with parent / Status of child incidents when linked with a parent
- configuring
- global e-mail notification infrastructure settings / Configuring global e-mail notification infrastructure settings, Getting ready, How to do it..., How it works...
- Problem Management lists / How to do it..., How it works...
- Incident Management lists / How to do it..., How it works...
- Global Operators Group / Configuring the Global Operators Group, Getting ready, How it works..., There's more...
- Exchange Connector / Part 3 - Configure the Exchange Connector
- Change Request Template / How to do it..., How it works...
- self-service catalog security role / Configuring the self-service catalog security role, How to do it..., How it works...
- report permissions / Configuring report permissions, How to do it...
- Content Manager security role
- about / Security roles
- CSV
- CSV file
- used, for importing items into Service Manager CMDB / Using a CSV file to import items into the CMDB, How to do it..., How it works...
- custom classes
- creating, Authoring tool used / Creating new classes, How to do it..., How it works...
- custom form
- creating, Authoring Tool used / Creating your own forms, How to do it..., How it works...
- custom workflow
- resolved incidents, autoclosing / Autoclose resolved Incidents with SMLets and a custom workflow, How to do it..., How it works...
D
- data
- analyzing, with Microsoft Excel / Getting ready, How to do it..., How it works...
- filtering, Slicers used / Using Slicers to filter data
- data gromming, Configuration Itemss / Configuration Items data grooming using the console
- data period
- configuring, for SCSM / Configuring how long to keep your SCSM data, How to do it..., How it works...
- Data Warehouse User roles
- about / Data Warehouse User roles
- report users / Data Warehouse User roles
- administrators / Data Warehouse User roles
- default forms
- customizing, Authoring Tool used / Customizing default forms, Getting ready, How to do it..., How it works...
- Dependent Activities
- about / Creating and managing Dependent Activities in Change Management
- creating, in Change Request Template / How to do it..., How it works...
- Derdack Enterprise Alert®
- about / Derdack Enterprise Alert®
- Derdack GmbH
- description field
- adding, to Incident form / Making the description field in the Incident form to auto grow, How to do it...
- Details pane, Authoring tool / How to do it...
- Dieter Gasser
- URL, for community blog / Useful community blogs
- Domain Name System (DNS)
- downloading
- SMLets / How to do it..., How it works...
- DWDataMart database
- about / Introduction, Getting ready
- DWRepository database
- about / Introduction
- DWStagingAndConfig database
- about / Introduction
E
- e-mail addresses
- defining, non-Content Managers used / Allowing non-Content Managers to define e-mail addresses
- End User role
- users, adding to / Getting ready, How to do it..., How it works...
- enumeration types
- about / Lists aka enumeration types
- Environments of Release Records
- creating / Getting ready, How to do it...
- managing / Getting ready, How to do it...
- Excel reports
- publishing, Analysis Library used / Getting ready, How to do it..., How it works...
- Exchange Connector
- about / Downloading, installing, and configuring the Exchange Connector
- installing / Part 2 - Install the Exchange Connector
- configuring / Part 3 - Configure the Exchange Connector
- working / How it works...
- Exchange Web Service Managed API
- existing reports
- copying / Copying existing reports
- Extensions tab
- about / The Extensions tab
- Extract Transform and Load (ETL)
- about / Introduction
F
- FastSeal.exe
- about / FastSeal.exe
- Favorite Report
- about / How to do it...
- creating / How to do it...
- fields
- configuring, of Service Request / Configuring required fields of a Service Request
- file attachment settings, SCSM / File attachment settings
- First Response Time SLA
- about / First Response Time SLA
- Priority Queues, creating / First Response Time SLA
- non-working days, configuring / First Response Time SLA
- business hours, configuring / First Response Time SLA
- SLA metrics, creating / First Response Time SLA
- Service Level Objectives, creating / First Response Time SLA
- formatted e-mail notification templates
- about / Getting ready
- creating / How to do it...
- Form Browser pane, Authoring tool / How to do it...
- Form Customization Toolbox pane, Authoring tool / How to do it...
- Fully Qualified Domain Name (FQDN)
- about / How to do it...
- functions, service desks / How to do it...
G
- Generic Forms
- about / Getting ready
- German System Center User Group
- Get-SCSMClass cmdlet / How to do it...
- Get-SCSMCl cmdlet / How to do it...
- Get-SCSMObject command / There's more...
- global e-mail notification infrastructure settings
- Global Operators Group
- global settings
- configuring, for Incident Management / Configuring the Incident Management global settings, How to do it..., How it works...
- Gridpro
- groups
- access, controlling of Service offerings / Controlling access of Service offerings using groups and user roles
H
- hybrid roles
- about / Creating hybrid roles
- creating / Getting ready, How to do it..., How it works...
I
- Implementation Time SLA
- about / Implementation Time SLA
- Priority Queues, creating / Implementation Time SLA
- non-working days, configuring / Implementation Time SLA
- business hours, configuring / Implementation Time SLA
- SLA metrics, creating / Implementation Time SLA
- Service Level Objectives, creating / Implementation Time SLA
- implied permissions
- about / Implied permissions
- Incident class
- extending, with new property / Extending the Incident class with a new property, How to do it..., How it works...
- new class, inheriting from / Inheriting from a different class
- Incident form
- tasks, adding to / How to do it..., There's more...
- description field, creating for auto grow / Making the description field in the Incident form to auto grow, How to do it...
- Incident Management
- global settings, configuring / Configuring the Incident Management global settings, How to do it..., How it works...
- SLAs, creating / Creating Incident Management SLAs, How to do it...
- lists / How to do it...
- roles, managing / Getting ready, How to do it..., How it works...
- roles, creating / Getting ready, How to do it..., How it works...
- Incident Management lists
- configuring / How to do it..., How it works...
- Incident Management process
- about / Getting ready
- steps / Incident Management
- working / How it works...
- Incident Management roles
- creating / Getting ready, How to do it..., How it works...
- managing / Getting ready, How to do it..., How it works...
- Incident Management SLAs
- creating / Creating Incident Management SLAs, How to do it...
- incidents
- routing, workflows used / Routing Incidents automatically using workflows, How to do it..., How it works...
- Incident template
- about / Creating an Incident template
- creating / Getting ready, How to do it..., How it works...
- information
- adding, to Release Record Template / Add more specific information to a Release Record Template
- installing
- Exchange Web Service Managed API / Part 1 - Install the Exchange Web Service Managed API
- Exchange Connector / Part 2 - Install the Exchange Connector
- Report Builder 3.0, on computer / Installing Report Builder 3.0 on your computer
- Authoring Tool / Getting ready
- SMLets / How to do it..., How it works...
- integration feature
- between Virtual Machine Manager and Operations Manager / Setting up a Virtual Machine Manager and Operations Manager integration
- ISO official website
- URL / Frameworks and processes
- ITIL
- about / Introduction, How it works...
- goals / How it works...
- phases / How it works...
- ITIL processes
- about / Getting ready
- working / How it works...
- IT Service Desk process
- about / Creating an IT Service Desk process
- requisites / How to do it...
- ITSM frameworks
- about / Getting ready
- working / How it works...
K
- Knowledge management
- global settings, configuring / Getting ready, How to do it..., How it works...
L
- Linked Report
- about / How to do it...
- creating / How to do it...
- lists
- about / Configuring Incident and Problem lists
- working / There's more...
- local service desk
- about / How to do it...
M
- management pack
- creating, in SCSM Authoring tool / Creating Management Packs in the Authoring tool to save your SCSM personalization, How to do it..., How it works..., There's more...
- Management Pack Explorer pane, Authoring tool / How to do it...
- management packs
- initial baseline and standards / Initial baseline and standards
- editing options / Editing options and flexible customization
- flexible customization / Editing options and flexible customization
- about / Working with management packs, Sealing management packs
- sealing / Sealing management packs, Getting ready, How to do it...
- modifying, XML editor used / Using an XML editor to modify management packs, How to do it...
- management packs, types
- unsealed / How it works...
- sealed / How it works...
- bundle / How it works...
- Management Pack Schema
- about / Management Pack Schema
- managing tricks, security roles
- dynamic membership / Dynamic membership
- excluded members / Excluded members
- catalog group, editing / Editing the catalog group
- Manual Activities
- about / Creating Manual Activities for Change Management
- creating, for Change Management / Creating Manual Activities for Change Management, How to do it..., How it works...
- notifications, of implementer / Notification of Activities Implementer
- actual date information, providing / Reporting of Scheduled and Actual Date information
- scheduled date information, providing / Reporting of Scheduled and Actual Date information
- Manual Activity
- implementer, notifying / Notify the Implementer of a Manual Activity
- Microsoft Excel
- data, analyzing with / Getting ready, How to do it..., How it works...
- Microsoft Operations Framework
- URL / Frameworks and processes
- Microsoft Operations Framework (MOF)
- about / Introduction, How it works...
- Minnesota System Center User Group
- MultiDimensional eXpression (MDX)
- about / How it works...
- MyITforums
N
- non-Content Managers
- e-mail addresses, defining / Allowing non-Content Managers to define e-mail addresses
- non-working days
- Notepad++
- about / Getting ready
- URL, for downloading / Getting ready
- notifications
- creating, for SLA breaches / Creating notifications for SLA warning and breaches, How to do it..., How it works..., Notification for breaches
- creating, for SLA warning / Creating notifications for SLA warning and breaches, How to do it..., How it works..., Notification for breaches
- for breaches / Notification for breaches
- sending, for Service Request / Send different notifications regarding a Service Request
- sending, for activities in Service Requests / Notification for activities in Service Requests
- notification timings
- depending, on priority / Notification timings depending on priority
O
- OLAP cube
- Online Analytical Processing (OLAP)
- online wikis
- System Center 2012 Service Manager Survival Guide (en-US) / Online Wikis
- Operations Manager CI connector
- editing / Adding new Operations Manager CIs
- Operations Manager CIs
- adding / Adding new Operations Manager CIs
- Operations Manager configuration items
- Orchestrator
- Request Offerings, automating with / Automating your Request Offerings with Orchestrator, How to do it..., How it works...
- orchestrator runbooks
- importing / Getting ready, How to do it..., How it works..., There's more...
P
- Parallel Activities
- about / Getting ready
- personalizing / How to do it..., How it works...
- creating, in Change Request Template / How to do it..., How it works...
- Parallel Activity container
- Parent/Child Release Records
- Parent Incident settings
- configuration options / How to do it...
- PerformancePoint Dashboard Designer
- about / How it works...
- PowerShell
- active directory connector schedule, changing via / Changing the active directory connector schedule via PowerShell
- used, for finding properties / Using PowerShell to find the properties
- SCSM security role details, listing with / Listing SCSM security role details with PowerShell, How to do it..., How it works...
- Prefix settings
- working with / Working with Prefix settings
- priority queues
- creating / Creating Priority Queues, How to do it..., There's more...
- Priority settings
- configuring, for SLA targets / Configuring Priority and Urgency for your SLA targets, How it works...
- Problem Management
- lists / How to do it...
- roles, creating / Getting ready, How to do it...
- roles, managing / Getting ready, How to do it...
- Problem Management lists
- configuring / How to do it..., How it works...
- Problem Management process
- about / Getting ready
- steps / Problem Management
- working / How it works...
- Problem Management roles
- managing / Getting ready, How to do it...
- creating / Getting ready, How to do it...
- Problem Records
- displaying, views used / Creating a view to display the Problem Records created in the last 30 days, How to do it..., How it works...
- property
- Incident class, extending with / Extending the Incident class with a new property, How to do it..., How it works...
- Provance
- Provance Bar Code
- about / Provance Bar Code
- Provance Data Management Pack (DMP)
- about / Provance Data Management Pack
- Provance IT Asset Management Pack
- Provance Technologies Inc.
- Publisher security role
- about / Security roles
- Publishing Service
- without Change Management process / Publishing Service and Request offerings without the Change Management process
R
- RACI model
- about / How it works...
- RAG status, in console / RAG status in console
- raising related incidents
- about / Raising related incidents
- relationship
- about / How to do it...
- Release management
- roles, managing / Getting ready, How it works...
- Release management process
- global settings, configuring / Getting ready, How to do it..., How it works...
- Release Management process
- creating, steps / How to do it...
- working / How it works...
- Release Management roles
- creating / Getting ready, How it works...
- managing / Getting ready, How it works...
- Release Record
- creating, in SCSM 2012 / How to do it...
- scheduled date information, providing / Reporting of Scheduled and Actual Date information
- actual date information, providing / Reporting of Scheduled and Actual Date information
- Release Record Template
- information, adding to / Add more specific information to a Release Record Template
- Release Record template
- working, with activities / Working with Activities
- Release Record Templates
- repeated notifications
- creating, before SLA breaches with escalation / Creating repeated notifications before SLA breaches with escalation, How to do it..., How it works...
- Report Builder
- about / Getting ready
- used, for creating reports / Getting ready, How to do it..., How it works...
- Report Builder 3.0
- about / Installing Report Builder 3.0 on your computer
- installing, on computer / Installing Report Builder 3.0 on your computer
- report permissions
- configuring / Configuring report permissions, How to do it...
- reports
- filtering, Service Offering categories used / Using Service Offering categories in reports (filtering)
- accessing, from browser / Accessing reports from a browser
- creating, Report Builder used / Getting ready, How to do it..., How it works...
- SQL queries, writing for / Writing SQL queries for your reports
- copying / Copying existing reports
- delivering, report subscriptions used / Getting ready, How to do it..., How it works...
- reports, filtering
- Support Groups used / Using Support Groups for filtering in reports
- report subscriptions
- used, for delivering reports / Getting ready, How to do it..., How it works...
- Request offering
- adding, to existing Service offering / Adding a Request offering to an existing Service offering
- Request Offerings
- automating, with Orchestrator / Automating your Request Offerings with Orchestrator, How to do it..., How it works...
- Request offerings
- copying / Copying Request offerings
- views / Views for different status of Request offerings
- access, controlling to user roles / To control the access SCSM 2012
- access, controlling to groups / To control the access SCSM 2012
- publishing / Publishing Service offerings and Request offerings, How to do it...
- without Change Management process / Publishing Service and Request offerings without the Change Management process
- unpublishing / Unpublish a Service offering or Request offering
- Resolution time SLA
- about / Resolution time SLA
- Priority Queues, creating / Resolution time SLA
- non-working days, configuring / Resolution time SLA
- business hours, configuring / Resolution time SLA
- SLA metrics, creating / Resolution time SLA
- Service Level Objectives, creating / Resolution time SLA
- resolved incidents
- autoclosing, with custom workflow / Autoclose resolved Incidents with SMLets and a custom workflow, How to do it..., How it works...
- autoclosing, with SMLets / Autoclose resolved Incidents with SMLets and a custom workflow, How to do it..., How it works...
- Review Activities
- about / Creating and managing Change Management Review Activities
- creating, in Change Request Template / Getting ready, How to do it..., How it works...
- Review Activity
- reviewers, notifying / Notification of reviewers
- reviewers
- notifying, in Review Activity / Notification of reviewers
- Role Based Administration (RBA)
- about / Introduction
- runbook
- prerequisites / Make sure that your Runbook is Checked In
- about / Make sure that your Runbook is Checked In
- runbooks
- locating / Where are my runbooks?
S
- Samuel Erskine
- URL, for community blog / Useful community blogs
- script output
- piping, to text file / Piping the script output to a text file
- SCSM
- about / Introduction, Introduction
- data period, configuring / Configuring how long to keep your SCSM data, How to do it..., How it works...
- working, with prefix settings / Working with Prefix settings
- file attachment settings / File attachment settings
- behavior, configuring for child incidents / Getting ready, How it works...
- formatted e-mail notification templates, creating / How to do it...
- basic queue, creating / Getting ready, How to do it..., How it works...
- basic settings. viewing for security roles / Getting ready, How to do it..., How it works...
- users, adding to end user role / Getting ready, How to do it..., How it works...
- built-in security roles / Using the built-in roles
- hybrid roles, creating / Getting ready, How to do it..., How it works...
- reports, viewing / Getting ready, How to do it..., How it works...
- community blogs / Useful community blogs
- SCSM, community blogs
- Anders Asp (MVP) / Useful community blogs
- Samuel Erskine / Useful community blogs
- Steve Beaumont / Useful community blogs
- Dieter Gasser / Useful community blogs
- Andreas Baumgarten (German) / Useful community blogs
- System CenterTopicn Service Manager Engineering Blog / Useful community blogs
- SCSM.US
- SCSM 2012
- about / Introduction, Introduction
- Service Request Support Groups, creating / Getting ready, How to do it..., How it works...
- Service Request templates, creating / How to do it..., How it works...
- Service Request activities, creating / Getting ready, How to do it..., How it works...
- Service Offering categories, creating / Getting ready, How it works...
- Service Catalog Request offering, creating / How to do it...
- Service Catalog Service offerings, creating / Creating Service Catalog Service offerings, How to do it..., How it works...
- Request offerings, publishing / Publishing Service offerings and Request offerings, How to do it...
- Service offerings, publishing / Publishing Service offerings and Request offerings, How to do it...
- Service Requests, working with / Working with Service Requests in the portal, Getting ready, How to do it..., How it works...
- Service Request notifications, creating / Creating Service Request notifications, How to do it..., How it works...
- Change Request Template, creating / How to do it..., How it works...
- Review Activities, creating in Change Request Template / Getting ready, How to do it..., How it works...
- Manual Activities, creating for Change Management / Creating Manual Activities for Change Management, How to do it..., How it works...
- Dependent Activity, managing / How to do it..., How it works...
- Dependent Activity, creating in Change Request Template / How to do it..., How it works...
- Parallel activities, creating in Change Request Template / How to do it..., How it works...
- Sequential Activities, creating in Change Request Template / Getting ready, How to do it..., How it works...
- Environments of Release Records, managing / Getting ready, How to do it...
- Environments of Release Records, creating / Getting ready, How to do it...
- Builds of Release Records, creating / Getting ready, How to do it..., How it works...
- Builds of Release Records, managing / Getting ready, How to do it..., How it works...
- Release Record Templates, creating / Creating and managing Release Record Templates, How to do it..., How it works..., There's more...
- Change Request, creating / How to do it..., How it works...
- Release Record, creating / How to do it...
- self-service catalog security role, configuring / Configuring the self-service catalog security role, How to do it..., How it works...
- SCSM Authoring tool
- management pack, creating / Creating Management Packs in the Authoring tool to save your SCSM personalization, How to do it..., How it works..., There's more...
- SCSM personalization
- SCSM product
- advance extensions / Advance extensions
- SCSM queue
- about / Creating a basic queue
- creating, steps / Getting ready, How to do it..., How it works...
- SCSM reports
- viewing / Getting ready, How to do it..., How it works...
- SCSM security
- role details, listing with PowerShell / Listing SCSM security role details with PowerShell, How to do it..., How it works...
- SCSM wizard page
- management packs / How it works...
- queues / How it works...
- configuration item groups / How it works...
- catalog item groups / How it works...
- tasks / How it works...
- views / How it works...
- forms template / How it works...
- users / How it works...
- sealed management pack / How it works...
- security
- about / Introduction
- security roles
- about / Introduction
- basic settings, viewing for / Getting ready, How to do it..., How it works...
- managing tricks / There's more...
- security roles, SQL Server Reporting Services security settings
- about / Security roles
- browser / Security roles
- publisher / Security roles
- content manager / Security roles
- self-service catalog security role
- Send Email task
- about / Send Email task
- Sequential Activities
- about / Creating and personalizing Change Management Sequential Activities
- creating, in Change Request Template / Getting ready, How to do it..., How it works...
- Service Catalog Request offering
- creating / How to do it...
- Service Catalog Service offerings
- service desks
- about / Getting ready, Creating a basic queue
- types / How to do it...
- functions / How to do it...
- service desks, types
- local / How to do it...
- central / How to do it...
- virtual / How to do it...
- Service Level Agreements (SLA)
- Service Level Management (SLM) process
- about / Service Level Management process
- goals / Getting ready
- working / How it works...
- Service Level Objectives (SLO)
- Service Manager
- SLA breaches, viewing within / How to do it..., How it works...
- SLA warnings, viewing within / How to do it..., How it works...
- methods, for creating configuration items / Introduction
- business service, creating within / Getting ready, How to do it..., How it works...
- tokens / Available tokens in Service Manager
- e-mails handling function, limitations / Downloading, installing, and configuring the Exchange Connector
- about / Introduction, Introduction, Introduction
- security settings, reverting / Security settings inheritance
- inheritance, breaking of security settings / Security settings inheritance
- customizing, ways / Introduction
- classes, extending / Extending Service Manager classes, Getting ready, How to do it..., How it works...
- management packs, sealing / Sealing management packs, Getting ready, How to do it...
- Service Manager classes
- Service Manager CMDB
- configuration items, adding to / How to do it..., There's more...
- active directory configuration items, importing / How to do it..., How it works...
- configuration manager configuration items, importing / Importing Configuration Manager configuration items, How to do it..., How it works...
- Operations Manager configuration items, importing / Importing Operations Manager configuration items, Getting ready, How to do it..., How it works...
- Virtual Machine Manager configuration items, importing / Importing Virtual Machine Manager configuration items, How to do it..., How it works...
- orchestrator runbooks, importing / Getting ready, How to do it..., How it works..., There's more...
- CSV file, used for importing items into / Using a CSV file to import items into the CMDB, How to do it..., How it works...
- business service, creating / Getting ready, How to do it...
- configuration item views, organizing / Personalizing and organizing configuration item views, How to do it..., How it works...
- configuration item views, personalizing / Personalizing and organizing configuration item views, How to do it..., How it works...
- configuration item group, creating / How to do it...
- Service Manager cmdlets
- used, for exporting unsealed management packs / Export your unsealed Management Packs using the Service Manager cmdlets, How it works...
- Service Manager on Twitter
- URL / Social network resources
- Service Manager properties
- active directory domain attributes, mapping to / Mapping active directory domain attributes to Service Manager properties
- configuration manager attributes, mapping to / Mapping Configuration Manager attributes to Service Manager properties
- Service Offering categories
- about / Creating Service Offering categories
- creating / Getting ready, How it works...
- using, in reports / Using Service Offering categories in reports (filtering)
- Service offerings
- Request offering, adding to / Adding a Request offering to an existing Service offering
- views / Views for different status of Service offerings
- access, controlling with user roles / Controlling access of Service offerings using groups and user roles
- access, controlling with groups / Controlling access of Service offerings using groups and user roles
- publishing / Publishing Service offerings and Request offerings, How to do it...
- unpublishing / Unpublish a Service offering or Request offering
- Service Request
- SLAs, creating / Creating Service Request SLAs, How to do it...
- templates, creating / How to do it..., How it works...
- fields, configuring / Configuring required fields of a Service Request
- activities, creating / Getting ready, How to do it..., How it works...
- activities, adding / Add more activities to a Servplate, Add more activities to a Service Request created on a template
- notifications, creating / Creating Service Request notifications, How to do it..., How it works...
- notification, sending for / Send different notifications regarding a Service Request
- roles, managing / Creating and managing Service Request roles, How to do it..., How it works...
- roles, creating / Creating and managing Service Request roles, How to do it..., How it works...
- Service Request activities
- configuring, in template / Configuring the Service Request activitie
- creating / Getting ready, How to do it..., How it works...
- Service Request Fulfillment
- about / Introduction
- service request fulfillment process
- about / Creating a Service Request Fulfillment process
- creating, steps / How to do it...
- example / How it works...
- working / How it works...
- Service Request Groups
- Service Request notifications
- Service Request queues
- about / Service Request queues
- Service Request roles
- Service Requests
- global settings, configuring / Getting ready, How to do it..., How it works...
- working with / Working with Service Requests in the portal, Getting ready, How to do it..., How it works...
- notification, for activities / Notification for activities in Service Requests
- Service Request SLAs
- creating / Creating Service Request SLAs, How to do it...
- Service Request Support Groups
- creating / Getting ready, How to do it..., How it works...
- Service Request templates
- about / Creating Service Request templates
- creating, steps / How to do it..., How it works...
- Seven-Winds Call Script Manager
- about / Seven-Winds Call Script Manager
- benefits / Seven-Winds Call Script Manager
- SharePoint
- using, for advanced dashboards / Getting ready, How to do it..., How it works...
- SLA breaches
- viewing, within Service Manager / How to do it..., How it works...
- notifications, creating for / Creating notifications for SLA warning and breaches, How to do it..., How it works..., Notification for breaches
- SLA metrics
- creating / Creating SLA metrics, How it works...
- SLA targets
- Urgency settings, configuring for / Configuring Priority and Urgency for your SLA targets, How it works...
- Priority settings, configuring for / Configuring Priority and Urgency for your SLA targets, How it works...
- SLA warning
- viewing, within Service Manager / How to do it..., How it works...
- notifications, creating for / Creating notifications for SLA warning and breaches, How to do it..., How it works..., Notification for breaches
- Slicers
- about / Using Slicers to filter data
- used, for filtering data / Using Slicers to filter data
- SMLets
- about / Downloading and installing SMLets
- installing / How to do it..., How it works...
- downloading / How to do it..., How it works...
- used, for deleting Work Item / Using SMLets to delete a Work Item, How to do it..., How it works...
- resolved incidents, autoclosing / Autoclose resolved Incidents with SMLets and a custom workflow, How to do it..., How it works...
- social network resources
- System Center on Twitter / Social network resources
- Service Manager on Twitter / Social network resources
- Software Development Kit (SDK) / Getting ready
- SQL queries
- writing, for reports / Writing SQL queries for your reports
- SQL Server Reporting Services security settings
- security roles / Security roles
- Standalone Request offerings
- about / Standalone Request offerings
- Steve Beaumont
- URL, for community blog / Useful community blogs
- Strong Name Key (SNK) file
- about / Getting ready
- creating / Getting ready
- Structured Query Language (SQL)
- about / Getting ready
- subscriptions
- and workflows / Workflows and subscriptions
- support group alias
- Support Groups
- creating, for Service Requests / Getting ready, How to do it..., How it works...
- used, for filtering reports / Using Support Groups for filtering in reports
- System.Domain.User class / Getting ready
- System Center
- Service Manager Engineering BlogTopicnURL, for community blog / Useful community blogs
- System Center 2012 Service Manager Survival Guide (en-US)
- about / Online Wikis
- System Center Central - Service Manager
- System Center Common Model
- about / System Center Common Model
- System Center Configuration Manager (ConfigMgr)
- about / Getting ready
- System Center on Twitter
- URL / Social network resources
- System Center Operations Manager (OpsMgr)
- about / Getting ready
T
- tasks
- about / Adding a task to the Incident form
- adding, to Incident form / How to do it..., There's more...
- TechNet Forums - System Center (DE)
- TechNet Forums - System Center Service Manager (EN)
- template
- Service Request activities, configuring in / Configuring the Service Request activitie
- templates
- working / There's more...
- text file
- script output, piping to / Piping the script output to a text file
- tokens, Service Manager / Available tokens in Service Manager
U
- unsealed management pack / How it works...
- unsealed management packs
- exporting, Service Manager cmdlets used / Export your unsealed Management Packs using the Service Manager cmdlets, How it works...
- exporting / Creating a custom workflow in the Authoring Tool - export your unsealed Management Packs, How to do it..., How it works...
- Urgency settings
- configuring, for SLA targets / Configuring Priority and Urgency for your SLA targets, How it works...
- user groups, SCSM
- SCSM US / Valuable community forums and user groups
- German System Center User Group / Valuable community forums and user groups
- Minnesota System Center User Group / Valuable community forums and user groups
- user interface, Authoring Tool / How to do it...
- user roles
- access, controlling of Service offerings / Controlling access of Service offerings using groups and user roles
- users
- adding, to End User role / Getting ready, How to do it..., How it works...
V
- views
- about / How it works..., Creating a view to display the Problem Records created in the last 30 days
- used, for displaying Problem Records / Creating a view to display the Problem Records created in the last 30 days, How to do it..., How it works...
- working / There's more...
- Virtual Machine Manager configuration items
- virtual service desk
- about / How to do it...
W
- WebFront, for Service Manager 2012
- websites, for SCSM solutions
- CodePlex / Websites for SCSM solutions and extensions
- TechNet Library / Websites for SCSM solutions and extensions
- TechNet Gallery / Websites for SCSM solutions and extensions
- Provance Technologies Inc. / Websites for SCSM solutions and extensions
- Derdack GmbH / Websites for SCSM solutions and extensions
- Gridpro / Websites for SCSM solutions and extensions
- Call Script Manager / Websites for SCSM solutions and extensions
- Windows Presentation Foundation (WPF) Framework
- about / How it works...
- workflow
- creating, for notifying users / Creating a workflow to notify the affected user upon the creation of an Incident, How to do it..., How it works...
- Workflow Foundation (WF) Framework
- about / How it works...
- workflows
- and subscriptions / Workflows and subscriptions
- about / There's more...
- used, for routing incidents automatically / Routing Incidents automatically using workflows, How to do it..., How it works...
- Work Item
- deleting, SMLets used / Using SMLets to delete a Work Item, How to do it..., How it works...
- Work Items
- about / How it works...
X
- XML editor
- used, for modifying management packs / Using an XML editor to modify management packs, How to do it...
- XML Schema Definition (XSD)
- about / There's more...