When we refer to interaction skills, we are referring to all types of interaction with every type of stakeholder across every level of an organization. A business analyst is placed in a unique position where their role requires them to be able to engage with different types of stakeholders in ways that are most suitable to the individual. Interaction often involves demonstrating leadership and encouragement and promoting the value of a particular change or initiative.
There are a number of specific core competencies identified as part of interaction skills. They include the following:
- Facilitation
- Leadership and influencing
- Teamwork
- Negotiation and conflict resolution
- Teaching
Let's now consider each of these core competencies and learn how to apply them effectively when performing business analysis functions.