Book Image

Openfire Administration

By : Mayank Sharma
Book Image

Openfire Administration

By: Mayank Sharma

Overview of this book

<p>Openfire is a free, open-source and full featured Jabber-based Instant Messaging server.<br /><br />This book is a guide to setting up Openfire, tweaking it, and customizing it to build a secure and feature-rich alternative to consumer IM networks. The features covered include details about setting up the server, adding and handling users and groups, updating, and extending the service with plug-ins, connecting with users on external IM networks, connecting with external voice over IP solutions and more, with user-friendly instructions and examples so that you can easily set up your IM network.<br /><br />The book deals with several features of Openfire to streamline communication within an enterprise and beyond. It shows how to configure Openfire to allow only secured connections. It then explains how Openfire complements other existing services running on your network. Managing and fostering IM as a real-time collaboration and communication tool is what this book is about.</p>
Table of Contents (19 chapters)
Openfire Administration
Credits
About the Author
About the Reviewer
Preface

Installing Fastpath and Webchat


For deploying an online help desk, you'll need a couple of plugins. These plugins started out as commercial plugins but were released as Open Source ones just before I started working on this chapter. Because the transition is still underway, the plugins might still be listed as an Enterprise plugin, depending on the Openfire version you are using, but you'll be able to install it nonetheless.

The first plugin you need for an online helpdesk is called Fastpath. This plugin does all the work in the background, such as managing queues of callers as they call in. This plugin is also responsible for routing online chat requests to users inside the Openfire network. You can install the plugin from the Plugins tab under Openfire's web-based admin console. Or, you can download the plugin from the Openfire website (see http://www.igniterealtime.org/projects/openfire/plugins.jsp) and upload it from the plugins interface in the admin console, by browsing to the downloaded...