Your role as an admin in charge of rolling out an IM server doesn't begin at the deployment, nor does it end after the server has been deployed. You have to judiciously select the correct IM server to make sure it meets all your needs. Of course you'd need to have a shopping list of your IM needs before you get down to selecting an IM server!
In this final Appendix, we've broadly looked at what goes on behind the scenes in selecting an IM server, planning the deployment, and making sure that the server maintains a 100% up-time.
We've looked at the various decisions you, as the admin, will have to make, and the need to brainstorm with the management and other departments to maximize productivity and add flexibility to the system.