Alright, so you have enabled logging and have been archiving conversations. Now roll out the big arm chair and call in the participants—let us start snooping.
In their raw forms, the XML IM logs are difficult to read. Luckily, the Monitoring Service plugin offers a very slick interface that'll help you search archived conversations.Using this interface, you can skip the details and narrow down to the relevant portion of the log. You can filter the logs based on these criteria:
By Participants: Generally, you'd want to look at the conversation history of someone in particular. Using the interface you can look at the conversation history of an individual. Better still, you can go deeper and look at the conversation between two specific people.
By Date: Want to go over conversations that happened on this day last year? No problem. From the interface, you can search the conversation logs on a particular date or between a range of dates.
By Keyword: Depending on why you are looking...