In Openfire terminology, a helpdesk is referred to as a workgroup. Each workgroup has several members who are Openfire users inside the network. You can have multiple workgroups, and workgroups can share members. When a visitor on your website wants to talk to someone on the inside, he or she will have to select the chat icon for the corresponding workgroup. This request is then intercepted by the Fastpath plugin which looks up the settings for that particular workgroup and acts accordingly. In this section, we'll create a helpdesk workgroup and go over its settings.
Once the Fastpath plugin is installed, you'll notice an additional Fastpath tab in the top navigation bar in the Openfire administration console. When you click on this tab, it takes you to the Fastpath Workgroup Manager from where you can add, edit, and delete workgroups, as well as configure them.
By default, the plugin already lists a demo workgroup. To add a workgroup, click on Create Workgroup (Fastpath...