Book Image

Microsoft Dynamics CRM 2015 Application Design

By : Mahender Pal
Book Image

Microsoft Dynamics CRM 2015 Application Design

By: Mahender Pal

Overview of this book

<p>Businesses can have their developers build complete apps or plug-ins and interfaces to suit their business needs. With the application of MS CRM, administrators can alter the content, layout, and business logic for each business use case. Businesses can choose to run Dynamics CRM on their own internal server or to link to web-hosted installations. This book is an enhanced guide that covers all the new features released with Microsoft Dynamics CRM 2015. Coming straight off the shelf with a whole new frontier of updated business rules, process enhancements, SDK methods, and other enhancements, this book is a complete guide for all your Dynamics CRM questions.</p> <p>Starting off, this book will introduce you to the deployment options such as online and on-premise, and the software and hardware requirements as CRM customization. It will also teach you how to develop a sample application.</p> <p>Going deeper, this book teaches you about the new enhancements in Microsoft Dynamics CRM 2015 such as business process, new client-side scripting, mobile application, and actions enhancements. You will quickly get up and running with plugin development and project tracking concepts with the help of sample applications.</p> <p>The book concludes with how Microsoft Dynamics CRM extends its mobile capabilities and bring more feature-rich experience to the app users.</p>
Table of Contents (17 chapters)
Microsoft Dynamics CRM 2015 Application Design
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Index

Microsoft Dynamics CRM 2015 clients


The Microsoft Dynamics CRM 2015 application can be accessed using different types of clients with different versions. These clients provide a unique set of features with the common features available to all clients. We will now take look at the clients available for CRM 2015.

Web client

The Microsoft Dynamics CRM 2015 web client provides access to CRM applications through browsers. The following are the web clients that are supported by Microsoft Dynamics CRM 2015:

  • Internet explorer 10 and 11

  • Mozilla Firefox (latest publicly released version)

  • Google Chrome (latest publicly released version)

  • Apple Safari (latest publicly released version)

Outlook client

One of the most important reasons for easy adaptability of Microsoft Dynamics CRM is the out-of-the-box integration with Microsoft Office outlook. Microsoft Dynamics CRM 2015 provides flexibility to access CRM 2015 applications using the office outlook client. There are two types of clients available for outlook:

  • Online client

  • Offline client

For CRM 2015,the following outlook versions are supported:

  • Microsoft office 2010

  • Microsoft office 2013

Mobile client

We can also access Microsoft Dynamics CRM 2015 using mobile and tablet devices. There are different clients available for different mobile devices:

  • Windows mobile client (MOCA)

  • iPhone client

  • Android client

  • Tablet client

Some of the apps for mobile clients are provided by Microsoft and some of the apps are provided by other vendors. We will be discussing mobile client in the last chapter of this book.