The Salesforce Business Analyst Handbook
By :
The Salesforce Business Analyst Handbook
By:
Overview of this book
Salesforce business analysis skills are in high demand, and there are scant resources to satisfy this demand. This practical guide for business analysts contains all the tools, techniques, and processes needed to create business value and improve user adoption.
The Salesforce Business Analyst Handbook begins with the most crucial element of any business analysis activity: identifying business requirements. You’ll learn how to use tacit business analysis and Salesforce system analysis skills to rank and stack all requirements as well as get buy-in from stakeholders. Once you understand the requirements, you’ll work on transforming them into working software via prototyping, mockups, and wireframing. But what good is a product if the customer cannot use it? To help you achieve that, this book will discuss various testing strategies and show you how to tailor testing scenarios that align with business requirements documents. Toward the end, you’ll find out how to create easy-to-use training material for your customers and focus on post-production support – one of the most critical phases. Your customers will stay with you if you support them when they need it!
By the end of this Salesforce book, you’ll be able to successfully navigate every phase of a project and confidently apply your new knowledge in your own Salesforce implementations.
Table of Contents (21 chapters)
Preface
Part 1: Planning and Analysis – BRD/Prioritized Product Backlog
Free Chapter
Chapter 1: Identifying Requirements
Chapter 2: Elicitation and Document Requirements
Chapter 3: Prioritizing Requirements
Chapter 4: Process Flows – “As-Is” versus “To-Be”
Chapter 5: Business Requirements Document
Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots
Chapter 6: Solution Design and Functional Document
Chapter 7: Demonstrate Functionality Using Prototypes
Chapter 8: Exploring Conference Room Pilots
Chapter 9: Technical and Quality Testing
Chapter 10: Requirements Traceability Matrix
Part 3: End User Testing, Communication, Training, and Support
Chapter 11: User Acceptance Testing
Chapter 12: Communication and Knowledge Management
Chapter 13: End User Training
Chapter 14: Post Go-Live Support / User Forums
Assessments
Index
Customer Reviews