Problem and Incident Management
As a CISA aspirant, you must be aware of the ways in which you can manage problems and incidents. Here are some of the most important concepts regarding this:
- The objective of problem management is to prevent the recurrence of an incident by identifying its root cause and taking appropriate preventive action.
- The elements of problem management are investigation, in-depth analysis, root cause analysis, and addressing the issues identified during the root cause analysis.
- Some widely accepted methodologies include fishbone analysis, Ishikawa cause and effect diagrams, 5 whys, and brainstorming. To prevent the recurrence of an incident, it is important to conduct a root cause analysis and address the issues.
- It is important to note the difference between problem management and incident management. The objective of problem management is reducing the number of incidents, whereas the objective of incident management is returning to a normal...