This recipe discusses the steps required to create a rich text formatted e-mail template.
This procedure requires you to have a copy on Microsoft Word 2007 or above installed. You must be in the SCSM Administrators role and have the SCSM console open.
We will use an incident notification as an example. We will create a template for sending the affected user the following incident details:
The ID
Title
Description
Status
Create a new word document and type the details of the properties using new lines to separate each property:
Save the file as a web page filtered file:
Navigate to the file location. Open the file with Notepad and copy the text.
Navigate to SCSM Console | Administration | Notifications | Templates and select Create E-Mail Template from the Tasks workspace:
Configure the following for the general settings:
Notification template name: Packt End User Notification
Description: HTML formatted message for new...