Microsoft Dynamics CRM 2011 for Microsoft Office Outlook client, known as CRM for Outlook, is an add-in for Microsoft Outlook that provides a number of features:
Access to Microsoft Dynamics CRM records and features from Microsoft Outlook.
E-mail messages sent and received through Outlook can be tracked in CRM and associated with CRM records.
E-mail messages created in CRM can be delivered through Outlook.
Contacts can be synchronized between CRM and a user's Outlook contacts folder.
Appointments can be synchronized between CRM and a user's Outlook calendar.
Tasks, phone calls, faxes, and letters can be synchronized between CRM and a user's Outlook tasks list.
E-mail addresses of CRM leads, accounts, and contacts can be synchronized with a user's Outlook address book.
CRM for Outlook with Offline Access provides an offline client that can be used without a network connection and then can be synchronized with CRM once a network connection is re-established...