Enabling VSM tool capabilities
A good strategy for any product owner is to assess customer requirements regarding their customers' capabilities. In other words, what do our customers expect our products to deliver to them in the way of capabilities that solve some issue or need they may have? Providing capabilities that address customer issues or needs is how we provide value. In this context, product features and functions deliver value through the capabilities they offer.
By definition, the word capability connotes an ability or the authority to do something. In software development, requirements analysis defines areas where our customers can't do or achieve something desirable. The objective is to create software products that deliver those capabilities.
But it's a mistake to think the word capabilities only refers to delivering some set of features or functionality. Instead, customers purchase things, such as software, to fulfill basic human needs, such as...