Book Image

ServiceNow IT Operations Management

Book Image

ServiceNow IT Operations Management

Overview of this book

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.
Table of Contents (16 chapters)
About the Author
About the Reviewers
Customer Feedback


Following are some of the requirements for setting up the discovery application.

Required ServiceNow applications/plugins

Following are the two plugins required to set up the discovery application:

  • MID Server: Create the MID Server user that has permission to connect to the ServiceNow instance
  • Credentials: Create the credentials that the MID Server needs to communicate with devices in your network

Role requirements

An administrator with access to the discovery quick start application, access or be able to configure the MID Server, and also configure other key parameters including behaviors, probes, and sensors, and so on.

License requirement

Discovery is available as a separate subscription from the rest of the ServiceNow platform and it requires the discovery plugin.

In this chapter, we will follow the steps on how to set up discovery easily. To set up discovery easily, ServiceNow provides the discovery quick start feature to configure the required components within ServiceNow easily...