Book Image

Mastering ServiceNow - Second Edition

Book Image

Mastering ServiceNow - Second Edition

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.
Table of Contents (18 chapters)
Mastering ServiceNow Second Edition
About the Author
About the Reviewer

Adding more with plugins

Every ServiceNow instance includes many hundreds of plugins. Each contains a different part of the ServiceNow system: some provide licensable functionality, some provide integrations or additional add-ons, and some provide core platform capabilities. Together, they provide all of the native functionality of ServiceNow.

There is a wide variety of capabilities contained within plugins. This short selection gives an indication of what is available:

  • Approvals with e-Signatureasks for your username and password whenever you perform an approval

  • Coaching Loops lets your staff review how a task has been completed by using an automated framework

  • Email Filters helps you delete spam automatically and sort the rest into separate mailboxes

  • Restore Deleted Records stores deleted records as serialized XML, letting you undo some mistakes

  • Self Service Password Reset allows users to reset their ServiceNow password if they forget it

To see the available plugins, navigate to System Definition...