Book Image

Mastering ServiceNow - Second Edition

Book Image

Mastering ServiceNow - Second Edition

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.
Table of Contents (18 chapters)
Mastering ServiceNow Second Edition
About the Author
About the Reviewer

Tracking each page request

Each time that a user attempts to access something in ServiceNow-a list, a form, or anything else-the request is logged along with several useful data points in the Transaction Log:

  • The exact date and time at which the request was managed

  • The type of item, which includes Form, REST, List, Scheduler, Report, and SOAP.


    You may notice just how many REST requests UI16 runs for Connect. Sometimes they become overwhelming, so you may want to filter them out. Note that AJAX requests are not recorded.

  • The URL that often includes the query or record that was being accessed, for example,


    If the request is an update to a record, this will most likely occur through a UI action that contains the whole form as parameters. The action name of the UI action is recorded in a URL parameter called sys_action. The value of the parameter is the sys_id of the UI action.

  • The username that made the request

  • The IP address from which...