Book Image

Mastering ServiceNow - Second Edition

Book Image

Mastering ServiceNow - Second Edition

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.
Table of Contents (18 chapters)
Mastering ServiceNow Second Edition
Credits
Notice
About the Author
About the Reviewer
www.PacktPub.com
Preface

Packaging with applications


Studio provides a faster, simpler way to build applications quickly, easily, and with useful defaults. But it also provides a mechanism to package up your work, send it to another instance, and export it in an Update Set or in a Git repository.

Tip

When an application is created, a new entry is made in the Application Picker in the System menu. This mechanism of selecting the app you are currently working on is similar to an Update Set; when you perform a configuration, it gets recorded against that application.

Application use cases

We first started seeing the benefits of applications in Chapter 2, Developing Custom Applications . The ability of scope to control how users and other applications interact protect the instance's ability to secure data and get stuff down. Additionally, as we'll see in the next few sections, scoped applications provide a great way to package configuration work together in a controlled fashion-and then share it between instances.

Applications...