Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

GlideElement


The GlideElement class is not generally instantiated on its own, but it is used for elements in a GlideRecord object, and provides methods for interacting with them. An element generally refers to a data column in the record, such as the number field on a task record, or the sys_updated_on field of a record. You can access a GlideElement from a server-side GlideRecord object (for example, by using gr.number), or by using the getElement method of a GlideRecord object.

Best practice dictates that you always use the getter and setter functions: getValue(), and setValue() if you want to get or set the value of the field. Directly accessing the server-side GlideElement property, however, will give you a reference to the GlideElement object.

Let's say for example, that we have a table with a column called short_description. When we query this table, we get a GlideRecord object populated with various properties. Each field in the table becomes a property in the GlideRecord object, but...