Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Summary


In this chapter, we learned about a number of powerful server-side ServiceNow APIs, including GlideUser, GlideSystem, GlideSession, and more. We also learned about some exclusively client-related APIs, such as GlideAjax and the g_form API. We've learned not only how certain APIs work, but why they work the way they do, and when to use them to maximize productivity and create a positive user experience!

This chapter can serve as a reference for some of the ServiceNow APIs we'll be using in the coming chapters, so feel free to bookmark it, and flip back now and then for reference.