Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition


The GlideDateTime class is for working with date/time fields and date/times in general.

Constructing a new GlideDateTime object using the new keyword with no arguments initializes it to the current date and time in GMT. You can also initialize while passing in an argument: either another GlideDateTime object or a date-formatting string (in the UTC timezone) in the format: yyyy-MM-dd HH:mm:ss.


An easy way to convert the value in a date/time field to a GlideDateTime object, is by using the getGlideObject() method of the GlideElement class. Example:

var gdtStart = current.start_time.getGlideObject()

Adding or removing time

There are multiple methods for adding or removing time from a GlideDateTime object once it's initialized. Here are a few of the more useful ones.

The add() method accepts one of two types of arguments: either a GlideTime object (an object containing a specific duration or amount of time), or a number of milliseconds.

You can add a specific number of days (local...