In Chapter 2, Understanding Your Current Pain Points, we learned that asking people to be open and honest is not that easy, unless you take the time to set the environment up to allow for it. The environment had to be such that a culture of honest disclosure could take place. On top of this, you had to ensure that every participant agreed to behave according to the flexible rules and processes set out.
We will now take this experience and expand upon it to ensure the environment, culture, and behaviors throughout the organization are set up to allow for—what can be—potentially massive change. The sorts of things we'll be covering throughout this chapter are the following:
- Why culture is so important
- How your working environment can impact your culture
- How culture and behaviors affect your progress and success...