Providing a delightful UX
In this section, we will focus on the importance of overall UX to promote the adoption of XAI/ML systems. Aaron Walter, in his book Designing for Emotion (https://abookapart.com/products/designing-for-emotion), mentioned some of the foundational elements of user needs that must be met before higher motivation can influence the behavior of the user. According to his hierarchy of user needs, pleasurable or delightful UX is at the top of the pyramid. The following figure shows Aaron Walter's hierarchy of user needs:
This hierarchy of user needs defines the fundamental needs of the end user that should be fulfilled before any advanced needs of the user are addressed. So, if a system is only functional, reliable, and usable, it is not sufficient for adopting the system unless the overall UX is delightful and enjoyable! Hence, XAI/ML systems should also consider providing...