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Salesforce CRM - The Definitive Admin Handbook

Salesforce CRM - The Definitive Admin Handbook - Fifth Edition

By : Paul Goodey GP, Paul Goodey
3.6 (9)
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Salesforce CRM - The Definitive Admin Handbook

Salesforce CRM - The Definitive Admin Handbook

3.6 (9)
By: Paul Goodey GP, Paul Goodey

Overview of this book

Salesforce’s winter ’19 release offers a host of new features for CRM designed to meet your sales and marketing requirements. With this comprehensive guide to implementing Salesforce CRM, administrators of all levels can easily get a thorough understanding of the platform. This Salesforce handbook begins by guiding you in setting up users and security and then progresses to configuration, data management, and data analytics. You’ll discover process automation and approval mechanisms, while also exploring the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. This book covers Salesforce CRM system administration in a practical way, and it’ll serve as an invaluable reference for both new administrators and experienced professionals. Furthermore, you’ll also delve into Salesforce mobile apps and mobile administration, along with Salesforce Adoption Manager. You’ll gain insights into Lightning Experience, Salesforce's new app, and learn how its modern design and sleek interface helps you to build customizable components. Finally, we'll see how the two versions compare and help manage the transition from Salesforce Classic to Lightning Experience. By the end of the book, you will have mastered the techniques to configure and control various user interface features in Salesforce CRM.
Table of Contents (19 chapters)
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1
Section 1: Getting Started with Salesforce CRM
5
Section 2: Managing Data in Salesforce
9
Section 3: Business Processes, Cloud Development, and Lightning Experience
16
Section 4: Salesforce CRM Certification

Configuring approval processes

To create an approval process, follow these steps:

  1. Choose an approval process wizard (using either the Jump Start or Standard Wizard)
  2. Configure Name, Unique Name, and Description details for the Step 1. Enter Name and Description page
  3. Configure the details for the Step 2. Specify Entry Criteria page
  4. Configure the details for the Step 3. Specify Approver Field and Record Editability Properties page
  5. Configure the details for the Step 4. Select Notification Templates page
  6. Configure the details for the Step 5. Select Fields to Display on Approval Page Layout page
  7. Configure the details for the Step 6. Specify Initial Submitters page
  8. Create approval steps (a minimum of one approval step is required before activation)
  9. Activate the approval process

Let's take a look at how to choose an approval process wizard in the next section.

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Salesforce CRM - The Definitive Admin Handbook
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