In the previous chapter, we looked at how external third-party web functionality can be used within Salesforce, and we introduced Visualforce and provided a detailed guide to using the Salesforce AppExchange, which provides the ability to extend and enhance the core functionality of Salesforce CRM.
In this chapter, we will look at the administration of Salesforce mobile solutions, which can significantly improve productivity and user satisfaction for users accessing data and application functionality while mobile and away from the office.
In the past, mobile devices that were capable of accessing software applications were very expensive. Often, these devices were regarded as a nice accessory by management and seen as a company perk by field-based teams.
Today, mobile devices are almost ubiquitous within the business environment...