Data is often one of the most important assets of a business, and your ServiceNow instance is likely to contain a lot of it. Companies are often concerned about the mechanisms that protect data in ServiceNow in order to control against various types of loss:
Stolen financial information, which can create loss of revenue, customers, and partners as well as leading to fines or legal action
Personally identifiable information (PII), which must be secured to ensure that data privacy laws and the privacy of your employees are respected
Information regarding the separation of duties and authority checking, such as during approvals and when updating other sensitive information
Knowledge-based information, such as trade secrets and other intellectual property
Security should be included from the beginning. The ServiceNow platform provides a wide variety of functions and capabilities to protect against data loss and unauthorized manipulation. In this chapter,...