Book Image

Mastering ServiceNow - Second Edition

Book Image

Mastering ServiceNow - Second Edition

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.
Table of Contents (18 chapters)
Mastering ServiceNow Second Edition
Credits
Notice
About the Author
About the Reviewer
www.PacktPub.com
Preface

Auditing and versioning


Some tables, such as the Task table, are audited. Every time a record is updated, the platform records what was changed, when it was changed, and who changed it by recording an entry in the Audit [sys_audit] table. Every entry in the Audit table represents a change to a field. This is tremendously helpful when you diagnose issues since you can clearly see how a record was manipulated over time.

Turning on auditing

To make the platform audit a table, go into the Dictionary entry of the table and check the Audit flag. I almost always enable it on the User table since it is very useful to see how the records are changing over time. Note that you need to enable it for every extension, so turn it on for the Guest table too!

Let's see how it is done for the Guest table.

  1. Navigate to System Definition > Tables and choose the Guest entry.

  2. Use the Additional actions menu and select Show Dictionary Record.

  3. Tick the Audit field and save.

Tip

You can turn on Text Indexing in the same...