In the previous few chapters, we looked at working with plain text and comma-separated value (CSV) files, and then we extended our scope to learn about working with Excel worksheets, Word documents, and PDF files. Excel, Word, and PDF files are available in the binary format and support mathematical operations, tables, charting, and many other operations. We also looked at interesting business use cases that can be automated with Python.
In this chapter, we take a look at an interesting world of cloud telephony. With the advent of the Internet, businesses have moved their communication systems to the cloud as well. Internet-based hosted telephony has replaced the conventional telephone equipment, such as PBX. This has opened up a world of possibilities of using cloud telephony to solve business needs, and that too, in Python. Using cloud telephony for your business allows you to make and receive multiple calls and SMS simultaneously. Services like call transfers, recording, bulk...