Book Image

Automate it! - Recipes to upskill your business

By : Chetan Giridhar
Book Image

Automate it! - Recipes to upskill your business

By: Chetan Giridhar

Overview of this book

<p>This book gives you a great selection of recipes to automate your business processes with Python, and provides a platform for you to understand how Python is useful to make time consuming and repetitive business tasks more efficient. Python is a mature high level language, has object-oriented programming features, powers various apps, has a huge set of modules, and great community support. Python is extremely easy to use, can help you get complex tasks done efficiently and is an apt choice for our needs.</p> <p>With a classic problem-solution based approach and real-world examples, you will delve into things that automate your business processes. You will begin by learning about the Python modules to work with Web, Worksheets, Presentations and PDFs. You’ll leverage Python recipes to automate processes in HR, Finance and making them efficient and reliable. For instance, company payroll — an integral process in HR will be automated with Python recipes.</p> <p>A few chapters of this book will also help you gain knowledge on working with bots and computer vision. You will learn how to build bots for automating business use cases by integrating artificial intelligence. You’ll also understand how Python is helpful in face detection and building a scanner of your own. You will see how to effectively and easily use Python code to manage SMS and voice notifications, opening a world of possibilities using cloud telephony to solve your business needs. Moving forward, you will learn to work with APIs, Webhooks and Emails to automate Marketing and Customer Support processes. Finally, using the various Python libraries, this book will arm you with knowledge to customize data solutions and generate reports to meet your business needs.</p> <p>This book will help you up-skill and make your business processes efficient with the various Python recipes covered in this book.</p>
Table of Contents (18 chapters)
Automate it!
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface

Building your own customer service software


Paul is responsible for customer service at his company. The company has a nice looking fancy website that has a facility to receive customer grievances or questions over chat. Paul often receives feedback from his customers that the chat system is not useful as they would like to get in touch with someone from the company when they hit product issues and would like to get these resolved quickly. Can you make Paul's life easier?

Getting ready

Let's think about the use case and write down what all we'd need? Here are a few things I can think of:

  • Ability to receive incoming calls

  • Transfer the call to a customer support engineer

How to do it...

Let's look at the solution and then understand how it would work for Paul.

In this code snippet, we will add the ability to receive incoming calls to the rented numbers and also add the functionality of call transfer:

        import config 
        from flask import Flask, Response, request 
        from...