In order not to interrupt our CRM business analysis context with a lot of procedural instructions, the actual details of installing SugarCRM may be found in Appendices A and B that cover the complete process of installing SugarCRM on CentOS Linux and Microsoft Windows network operating system environments.
Implementing SugarCRM 5.x
Implementing SugarCRM 5.x
Overview of this book
SugarCRM is a popular customer relationship management system. It is an ideal way for small-medium business to try out a CRM system without committing large sums of money. Although SugarCRM is carefully designed for ease of use, attaining measurable business gains requires careful planning and research.
This book will give you all the information you need to start using this powerful CRM system. It is the definitive guide to implementing SugarCRM. Whether you are wondering exactly what benefits CRM can bring or you have already learned about CRM systems but have yet to implement one or you're working with SugarCRM already, this book will show you how to get maximum benefit from this exciting product. It demonstrates how to install SugarCRM and also how to get the most out of it by customizing it and integrating CRM into your organization as per your needs.
Focused on the needs of the enterprise, this book provides a solution-driven approach for both business and IT specialists to get the most from this powerful and popular Open Source application. It begins with a general discussion about CRM. You will then learn the benefits of such systems, and then explore SugarCRM and its unique value. You will then go through the guidelines for installing and making deployment selections that are set out alongside information for identifying, planning, and applying customizations. Training guidelines and ongoing administrative tasks will be discussed as you progress further into the book. A brief overview of SugarCRM 6.0 is provided at the end of the book.
Table of Contents (19 chapters)
Implementing SugarCRM 5.x
Credits
About the Authors
About the Reviewer
Preface
Free Chapter
Doing Business—Better
One Size Does Not Fit All—CRM Your Way
CRM Deployment Options
SugarCRM Basics
Extending The Business Role of Your SugarCRM System
The SugarCRM Ecosystem
Managing Your CRM Implementation
Linking Your Customers to Your SugarCRM
Installing SugarCRM on Linux
Installing SugarCRM on Windows Server
Data Import and Export
The System Administrator Role
Customizing SugarCRM
A Word About SugarCRM 6.0
Customer Reviews