Strategy models that can be used to further motivate their KPIs are depicted at the value chain level.

Figure 11: Building the strategy model for the strategy "Become a market leader"

These visual maps leverage existing process documentation and match it with current business trends and existing reference models. These models depict processes and associated organizational aspects encompassing cross-departmental views on higher levels and concrete processes down to level 3. From there, they prioritize distinct processes and decide on one of several modernization strategies—process automation being just one of several!

So, in the proposed methodology in the following diagram, in the Define strategy and performance measures (KPIs), the team down-selects for each business process or even subprocess one or several means to improve process efficiency or transparency.

Typically, these means are defined as "supporting capabilities". These are a technique, a tool, or an approach that...