Within a BA project (strategy and value chain models), there are three different types of KPIs that can be defined:
Manual KPI: This allows us to enter a known value
Rollup KPI: This evaluates an aggregate of the child KPIs
External KPI: This provides a way to include KPI data from applications other than BPM Suite, such as SAP, E-Business Suite, PeopleSoft, and so on.
Additionally, KPIs can be defined on a BPMN process level, which is not covered in this chapter.
The following are the steps to configure the KPIs in the value chain step level:
Open the value chain model Rental Request-to-Delivery.
Right-click on the Vehicle Reservation & Allocation chain step, and select KPI.
Click on the + (plus) sign to create a manual KPI, as illustrated in the next screenshot.
The following image shows the configuration of the KPIs:
Figure 13: Configuring a KPI