In the previous chapter, you learned how to create the MarketNanny chatbot using the Amazon Lex service. You are able to interact with the chatbot using natural language speech via a textbox, and the chatbot is able to query an external service API to get the information to send back to you.
In this chapter, you will interact with the MarketNanny chatbot using speech, rather than text. First, you will set up a call center within Amazon Connect, with a local phone number. Then, you will connect MarketNanny to Amazon Connect.
Finally, you will test the chatbot by speaking to it; this will be done by calling it. By the end of this chapter, you will be able to talk to your MarketNanny bot via a telephone interface, using the Amazon Connect interface.