Amazon Connect is a service from AWS that allows for the creation of cloud-based contact centers. This means that people can use a telephone number to contact the service and have conversations with bots or human representatives. In this case, we are primarily interested in automating interaction, using the chatbot that we built previously.
Some key features of Amazon Connect are as follows:
It is easy to set up and use Connect with workflows that are defined using a graphical editor.
There is no infrastructure to deploy or manage, so contact centers can be scaled up and down quickly.
It is a pay-as-you-go service, so there is no setup or monthly fees. We will be using the free tier, so we should not have to pay anything to use the service. For commercial usage, charges are based on per minute rates.
Connect is deployed in 42 availability zones, within 16 geographic regions.