With Amazon Lex, you can create intelligent chatbots. This can be done by converting contact flows into regular conversations. The Amazon Connect service compliments the forementioned feature by enabling the creation of a contact center (cloud base) along with the generation of dynamic flows. This delivers a personalized experience to your callers. Additionally, Dual-tone multi-frequency (DTMF) digits entered by callers during a call can be easily recognized by these chatbots.
With both Amazon Lex and Amazon Connect working in sync, the chatbot can gauge the callers’ intent. Furthermore, you can use the AWS Lambda function along with your chatbot for processing caller requests, providing information to callers, and querying applications. These chatbots are capable of maintaining context by intelligently managing dialogue and review replies based on callers’ responses on the fly.
In the next section, we will connect your MarketNanny chatbot to the...