Using Amazon Connect, we can create a call center application that will allow us to connect to the chatbot which we built in the preceded chapter (MarketNanny), using voice commands, rather than a textbox;
To create an Amazon Connect call center, you make an Amazon Connect occurrence. Each example contains the majority of the assets and settings identified with your call focus. You can oversee settings for your scenario from the Amazon Connect support. You can oversee settings for your contact focus from inside your contact focus.
You can make various occurrences; however, each example capacities just inside the AWS area in which you make it. Settings, clients, measurements, and details are not shared between Amazon Connect occasions.