Identifying items and their types
Items are anything the client wants to sell, so that can mean a widget, a downloadable book, a service they provide, or any miscellaneous fee they add onto sales. NetSuite supports many different item types for this reason. It's important to remember that when you get into configuring the list of items and their types in the account for your client. Each type's screen has differing lists of fields, so now, at the requirement gathering phase, is a good time to help the client understand what you'll need to know about their full list of items.
Most of my clients have no trouble getting this list together at this stage, but they usually take a much more narrow view of what's needed versus the reality. For example, they have their list of products they sell, but they don't realize at first that we also need to know what the various units of measurement are for each item (do they sell them as eaches, cases, or in pallets?). What...