The following section contains common techniques for troubleshooting issues in Dynamics AX. These techniques are beneficial to know and may come in handy during or after an implementation of Dynamics AX. Such techniques that will be covered are as follows:
Unable to install components when there are multiple environments
Troubleshooting techniques for Enterprise Portal issues
If you are trying to install multiple Dynamics AX server bases or extended components (for example, for multiple AOSes or Enterprise Portal websites) and are unable to install the components to the desired server, simply verify that the Business Connector is pointing to the correct AOS for the components to be installed in the Microsoft Dynamics AX 2009 Client Configuration utility.
If the Enterprise Portal is installed but does not start, try restarting IIS by running iisreset in the Windows Command Prompt. Although simple, restarting the IIS web server service typically resolves most issues. Otherwise, you can try the following instead:
On the web server, verify that the business connector configuration is pointing to the correct AOS in either the Microsoft Dynamics AX 2009 Client Configuration or in the
web.config
file.Verify that an Enterprise Portal site exists for the Dynamics AX environment in the Administration | Setup | Internet | Enterprise Portal | Web sites form.