It has been my experience that decision-makers will not make a decision until they have some level of confidence in the outcome, and they are comfortable with making the decision. One criteria is objective, and the other criterion is subjective. I have found that when decision-makers have a competent understanding of the packaged software implementation, they are more comfortable in making decisions. The following sections will focus on best practices for building a competent understanding for decision-makers.
A reality in any packaged software implementation is that decision-makers will come and go during the implementation. The challenge is to be able to quickly bring in new decision-makers without a major disruption to the overall project momentum. The traditional approach is to create documentation to a level such that anyone can review it independently, in order to integrate themselves into the project. This documentation style is overkill...