|
Challenge |
Chapter |
Audience |
|---|---|---|
|
Identify up-front the decisions that customers need to make. |
Chapter 1 — Focus on Business Results |
Implementation Partners |
|
Reduce alignment risk by speaking in business terms and not technical terms. |
Chapter 1 — Focus on Business Results |
Implementation Partners, IT |
|
Perform a business value analysis on existing processes in order to eliminate non-value-added requirements. |
Chapter 1 — Focus on Business Results |
Customer |
|
Document existing business processes to better identify organizational change. |
Chapter 2 — Invest in Your Implementation Partner |
Customer |
|
Develop trust with implementation partners to foster greater, innovative, and dynamic interactions that will result in a cost reduction and accelerate implementation activities. |
Chapter 2 — Invest in Your Implementation Partner |
Customer |
|
Provide training for every packaged software product that they offer. Implementation partners should be a customer advisor , recommending training classes and the appropriate sequence in which they should be taken. |
Chapter 2 — Invest in Your Implementation Partner |
Packaged Software Provider, Implementation Partner |
|
Provide implementation questionnaires up-front to the customer before project start-up. This will increase your customer’s chance for success. |
Chapter 2 — Invest in Your Implementation Partner |
Implementation Partners |
|
Have a formal customer enablement process with specific milestones. |
Chapter 3 — Enable the Customer to Lead During the Implementation |
Implementation Partners |
|
Promote a trusting work environment in order to foster maximum knowledge transfer. |
Chapter 3 — Enable the Customer to Lead During the Implementation |
Customers |
|
Provide prototyping or "proof of concept" services in order to quickly gather business requirements. |
Chapter 4 — Perform Business Solution Modeling |
Implementation Partners |
|
Business requirements should give more weight to business scenarios and not focus only on software functionality. |
Chapter 4 — Perform Business Solution Modeling |
Customers |
|
Understand the customer’s business model in order to lead them on the best approach (software, business process change) to address business requirements. |
Chapter 4 — Perform Business Solution Modeling |
Implementation Partners, IT |
|
Provide working packaged software early in the implementation for prototyping and modeling. |
Chapter 4 — Perform Business Solution Modeling |
Implementation Partners, Packaged Software Providers |
|
Must be able to support multiple implementation approaches for packaged software. |
Chapter 5 — Determine the Right Implementation Approach |
Implementation Partners |
|
Reduce the "IT-Business" divide by having IT involved in business-related project activities and having Business involved in IT-related project activities. |
Chapter 5 — Determine the Right Implementation Approach |
IT, Business |
|
Document existing processes to quantify organizational change. |
Chapter 5 — Determine the Right Implementation Approach |
Customer |
|
Build flexibility into packaged software in order to support the different business process maturity levels. |
Chapter 6 — Implement to the Current Business Maturity Level |
Packaged Software Providers |
|
Provide a complete set of business process models with different maturity levels represented. |
Chapter 6 — Implement to the Current Business Maturity Level |
Packaged Software Providers |
|
Recommend to customers a set of packaged software features to implement, based upon the current business process maturity level. |
Chapter 6 — Implement to the Current Business Maturity Level |
Implementation Partners |
|
Implementation partners need to guide their customers to ensure that there is alignment between project sponsors and end user requirements, with the executive sponsors guiding objectives and principles for utilizing packaged software. |
Chapter 6 — Implement to the Current Business Maturity Level |
Implementation Partners |
|
Have a standard definition of key business requirements for a business process to analyze against the current set of customer requirements, to ensure completeness. |
Chapter 7 — Minimize Customizations and Maximize Enhancements |
Implementation Partner |
|
Know the customer’s business model in order to facilitate discussions with the customer in examining/evaluating business requirements. |
Chapter 7 — Minimize Customizations and Maximize Enhancements |
Implementation Partners |
|
Understand the detailed software dependencies and data requirements for packaged software. |
Chapter 8 — Negotiate for Success |
Implementation Partners |
|
Provide software configuration workbooks that define the table setup sequence as well as the key questions to consider before defining business values. |
Chapter — 9 Have a Business Solution Architect |
Implementation Partners |
|
Provide functionality and implementation questionnaires to assist in gathering information. These questionnaires should be progressively elaborate — meaning that there should be a logical progression in the questions to a deeper focus in a specific area. The questionnaires should also be grouped in such a manner that allows sets of questions to be eliminated based upon the packaged software implementation scope. |
Chapter 10 — Accelerate Decisions by Generating More Knowledge and less Information |
Implementation Partners |
|
Provide industry, implementation, and configuration best practices. These best practices should be formally documented and provided early in the implementation where they have the greatest benefit. |
Chapter 10 — Accelerate Decisions by Generating More Knowledge and less Information |
Implementation Partners |
Maximize Your Investment: 10 Key Strategies for Effective Packaged Software Implementations
By :
Maximize Your Investment: 10 Key Strategies for Effective Packaged Software Implementations
By:
Overview of this book
Using packaged software for Customer Relationship Management or Enterprise Resource Planning is often seen as a sure-fire way to reduce costs, refocus scarce resources, and increase returns on investment. However, research shows that the majority of packaged or Commercial Off-The-Shelf (COTS) implementations fail to provide this value due to the implementation approach taken.
Authored by Grady Brett Beaubouef, who has over fifteen years of packaged software implementation experience, this book will help you define an effective implementation strategy for your packaged software investment.
The book focuses on Commercial Off-The-Shelf (COTS) implementations, and helps you to successfully implement packaged software. Using a step-by-step approach, it begins with an assessment of the limitations of current implementation methods for packaged software. It then helps you to analyze your requirements and offers 10 must-know principles gleaned from real-world packaged software implementations. These 10 principles cover how to maximize enhancements and minimize customizations, focus on business results, and negotiate for success, and so on. You will learn how to best leverage these principles as part of your implementation. As you progress through the book, you will learn how to put packaged software into action with forethought, planning, and proper execution. Doing so will lead to reductions in implementation costs, customizations, and development time.
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Maximize Your Investment: 10 Key Strategies for Effective Packaged Software Implementations
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Table of Contents (19 chapters)
Maximize Your Investment: 10 Key Strategies for Effective Packaged Software Implementations
Credits
About the Author
Acknowledgement
About the Reviewers
Preface
Free Chapter
The Silo Approach is Alive and Well
Focus on Business Results
Invest in Your Implementation Partners
Enable the Customer to Lead During the Implementation
Perform Business Solution Modeling
Determining the Correct Implementation Approach
Implement to the Current Business Maturity Level
Minimizing Customizations and Maximizing Enhancements
Negotiate for Success
Have a Business Solution Architect
Accelerate Decisions by Generating More Knowledge and Less Information
Changing the Game
Summary of Challenges
Customer Reviews