In any business solution implementation, the following methodologies (disciplines) are critical to solution success:
1. Project management
2. Software development
3. Organizational change management
4. Business process management
5. Quality management
We will now briefly define each of these disciplines. The objective of this discussion is to provide a backdrop for the recommendations being made in the remainder of this chapter.
As defined in PMI's Project Management Body of Knowledge (PMBOK), project management is the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements. PMI provides a comprehensive process, which includes the following project management activities:
The PMI's PMBOK defines a standard project management method that can be utilized across all project types (implementation, construction, and so on). Although all of the processes (initiating, planning...