In this chapter, we will provide recipes to configure Service Manager to your environment. Specifically, we will cover the Service Request Fulfillment feature of SCSM 2016 with the following tasks:
Creating Support Groups for Service Requests
Creating Service Request templates
Creating Service Request activities
Creating Service Offering categories
Creating Service Catalog Request Offerings
Creating Service Catalog Service Offerings
Publishing Service Offerings and Request Offerings
Working with Service Requests in the Self-Service Portal
Filling in the Service Request Description with User Input from the Request Offering
Creating Service Request notifications