Similar to the majority of technology solutions in the market, Service Manager does not address every organization's specific requirements. Microsoft solution provider partners create solutions, which complement and extend the product to address some of the common requested extensions to SCSM. This appendix will provide you with a list of some vendor extensions to Service Manager.
Microsoft System Center 2016 Service Manager Cookbook - Second Edition
By :
Microsoft System Center 2016 Service Manager Cookbook - Second Edition
By:
Overview of this book
Keep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management.
Table of Contents (23 chapters)
Microsoft System Center 2016 Service Manager Cookbook - Second Edition
Credits
Foreword
About the Authors
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface
Free Chapter
ITSM and ITIL Frameworks and Processes
Personalizing SCSM 2016 Administration
Configuring Service Level Agreements (SLAs)
Building the Configuration Management Database (CMDB)
Deploying Service Request Fulfilment
Deploying and Configuring the HTML5 Self-Service Portal
Working with Incident and Problem Management
Designing and Configuring Change Management and Release Management
Implementing Security Roles
Working with the Data Warehouse and Reporting
Extending SCSM with Advanced Personalization
Automating Service Manager 2016
Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2
Community Extensions and Third-Party Commercial SCSM Solutions
Customer Reviews