Book Image

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

By : Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten
Book Image

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

By: Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten

Overview of this book

Keep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management.
Table of Contents (23 chapters)
Microsoft System Center 2016 Service Manager Cookbook - Second Edition
Credits
Foreword
About the Authors
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Provance


Provance, a Microsoft integration and solutions partner, provides asset life cycle management extensions for SCSM.

Provance IT Asset Management

Provance IT Asset Management is a process management pack that runs within System Center Service Manager. Provance IT Asset Management works with both your IT and business systems to bring together isolated silos of asset-related operational and financial information into a unified actionable view.

Integration with Active Directory, Configuration Manager, Operations Manager, Orchestrator, Virtual Machine Manager, and Data Management Pack 2012, lets you easily import and associate detailed hardware and software configuration data with business data gathered from your ERP, finance, procurement, invoicing, and human resource systems. Provance IT Asset Management brings together and reconciles asset detail from multiple sources - auto discovery solutions, business systems, manual entry, CSV or flat files, spreadsheets, and databases - and provides you with a single, consolidated source of data for analysis and reporting. Process integration lets you expose this unified asset detail directly within Service Manager to support and improve incident, problem, change, configuration, release, and request management.

By leveraging and extending Service Manager platform technologies, Provance IT Asset Management provides additional capabilities that run within Service Manager:

  • IT Asset Life Cycle Management for controlling IT costs and effectively managing hardware and software throughout their entire life cycle

  • Software Asset Management for minimizing software costs and effectively managing licenses to avoid over and under-utilized licensed software titles

  • Financial, contractual and organizational information to support more efficient and cost effective IT Service Management

  • A comprehensive overview of contractual relationships with external companies which you need to efficiently manage the associated financial commitments

  • Support for audits by giving you the flexibility of a point in time calculation for your software licensing position

An optional Software Intelligence SM subscription service simplifies software license optimization by standardizing your software assets. Ultimately, it provides an accurate inventory of your normalized software installations. Software Intelligence also augments the existing Best Fit Analysis TM technology to help asset managers understand their software license inventory and how it can be effectively managed to meet their business requirements.

Provance Data Management Pack

The Provance Data Management Pack (DMP) uses a robust engine to simplify and automate the process of quickly getting data into and out of the Service Manager CMDB, while simultaneously improving data consistency and accuracy. The DMP has an easy-to-use graphical interface, making it simple to automate data import from files, databases, and your Active Directory domains, without coding or extensive knowledge of the CMDB structure. Depending on what it discovers during the import, the DMP may either update existing CIs with new data or create new objects. If the source data contains relationships, then they are maintained within the new objects. Related objects can also be created as part of the import.

Provance Bar Code

Provance Bar Code is a mobile asset scanning software suite. With a minimum of data entry it gives you the freedom to receive new assets and to perform ad-hoc audits whenever you prefer. Use its simple three-task menu to receive new assets, track the movement of existing assets, and verify asset characteristics.

Provance Bar Code is integrated with System Center 2012 Service Manager, and hence Provance IT Asset Management, through a web service and a Service Manager connector.