We summarize the chapter with the following points:
- The ability to troubleshoot network issues is a very useful skill for a network administrator.
- Best practices, known also as well-defined methods, are based on past practices where a certain method happened to be successful in solving similar problems.
- Cisco uses CompTIA's A+ six-step troubleshooting process.
- A systematic approach is an effective troubleshooting methodology that is based on structured steps in solving the problem.
- A specific approach is primarily based on knowledge and preliminary experience of solving the same/similar problems.
- When the network administrator does not have sufficient access rights, or an additional specific expertise is required, or the implementation of the solution might need a manager's approval, the problem shall be escalated.
- The ping command verifies physical connectivity...