In this chapter, we will cover the following recipes:
Installing the Call Center module
Configuring the Call Center module
Creating a group of agents
Creating and adding agents to a group
Configuring a queue for standard agent login
Queue for agent callback login
Configuring queues for incoming calls
Setting up the clients
Configuring inbound campaigns
Creating a script for outgoing campaigns
Configuring an agent's break time
Configuring an outgoing campaign
Creating call file specifications
Invoking a URL through the campaign
Adding a number to the Do not call list
Adding a list of numbers to the Do not call list
Adding dynamic agents to the agent console
Adding static agents/callback extensions
Logging agents to the console dynamically
The callback login
Description of the agent console
Call center reports