Scripts are the menus and fields that can be entered with information regarding the call that is being attended by an agent in real time. The most used application for a script is polling.
Go to the Call Center | Forms | Form Designer menu.
Click on the Create Form link.
Enter the following information (shown in the next figure):
Name: Name for the script or form.
Description: Description of the form.
New Field: The section where we can add the fields and data types that our form can have.
Order: The order in which the fields will be displayed and then be filled with information.
Field Name: Name of the field.
Type: The data type for the field. The used data types are as follows: Text, List, Date, Text Area, and Label.
The following image shows a created script called Poll:
To check if the script will work correctly, go to the Call Center | Forms | Form Preview menu.
Select the form to test by using the Show Filter option.