The call file specification is a CSV file that contains the telephone numbers and data associated with them that will be dialed through the predictive dialing program.
Create a CSV file containing the information in the following format:
"Number," "Field1," "Field2," "Field3," ..., "Fieldn"For example, in a collecting environment call center, we can set the call file as follows:
"Number," "First Name," "Last Name," "Amount of debt"The configuration for an outgoing campaign is shown in the next image:
