Index

A

• Access control lists (ACL) / General features
• ACD
  • queue, setting up for / Setting up a queue for ACD, How it works…
• Adaptive differential pulse-code modulation (ADPCM) / IP-PBX main features
• Address Book module
  • about / How to do it…
• advanced power management (APM) / There is more…
• Advanced Programmable Interrupt Controller (APIC) / There is more…
• agent break time
  • configuring / Configuring agent break time, How to do it…
• agent callback login
  • about / Configuring a queue for standard agent login
  • queue, used for / Queue for agent callback login, How to do it…
• AgentCallBackLogin
  • about / How it works…
• Agent Console
  • actions / Actions
  • Information Screen / Information Screen
  • Campaign Functions / Campaign Functions
  • about / Campaign Functions
• agent console
  • dynamic agents, adding to / Adding dynamic agents to the agent console
• agents
  • creating / Creating and adding agents to a group, How to do it…, How it works…
  • adding, to group / Creating and adding agents to a group, How to do it…, How it works…
  • logging, to console dynamically / Logging agents to the console dynamically, How to do it…
• ANALOG-TRUNK-2
  • about / How to do it…
• analog extensions
  • creating / Creating analog extensions, How to do it…
• Analog Telephone Adapter (ATA)
  • about / How to do it…
• Antispam feature
  • about / Filtering unwanted messages
  • enabling / How to do it…
• Asterisk
  • debugging / Debugging Asterisk, How to do it...
  • commands / Debugging Asterisk
• Asterisk AGI
  • used, for creating IVR / Creating an advanced IVR using Asterisk AGI and Asterisk's Dialplan, How to do it…, How it works…
• Asterisk Gateway Interface (AGI)
  • about / Routing calls based on caller ID
• Asterisk IP-PBX
  • Openfire, integrating with / Integrating Openfire with Asterisk IP-PBX, How to do it…, There is more...
• AsteriskNOW
  • about / Elastix's brief history
• Asterisk PBX
  • about / Introduction to Elastix Unified Communications System
• Asterisk Voicemail
  • URL / How to do it…
• Asterisk’s internal database (ASTDB)
  • about / How it works…
• Asterisk’s Manager Interface (AMI)
  • about / Integrating Openfire with Asterisk IP-PBX
• Audio Codes
  • about / Using the Endpoint Configurator
• audio formats
  • URL / Getting ready...
• auto-attendant (IVR)
  • creating / Creating an auto-attendant, How to do it…
• Automatic Call Distributor (ACD)
  • about / Introduction

B

• backup file
  • restoring, from one server to another / Restoring a backup from one server to another, How to do it…, There is more…
• balance
  • about / Creating a phone poll using Elastix
• Basic Input Output System (BIOS) / Installing Elastix Unified Communications Server software
• billing rates
  • creating / Creating billing rates, How to do it…
• BLFs
  • enabling / Enabling BLFs and hints, How to do it…, How it works…
• booting
  • about / Inserting the CD and booting, There is more…
• Busy Lamp Field (BLF) / Enabling Remote Call Forward

C

• callback extensions
  • adding / Adding static agents/callback extensions
• CallBack feature
  • setting / Setting the Callback feature
• Callback login
  • about / The callback login
• Call Center Module
  • about / Introduction
• Call Center module
  • installing / Installing the Call Center module
  • configuring / Configuring the Call Center module, How to do it…
• Call center reports
  • about / Call center reports, How to do it…
• Call Detailed Report (CDR) / How to do it…
  • about / How to do it…, Looking at the Call Detailed Report, How to do it…
• call file specification
  • creating / Creating the call file specification
• Call Forward feature
  • about / How it works…
• Call Forward toggle / How to do it…
• calls
  • routing, based on caller ID / Routing calls based on caller ID, How it works…
  • parking / Parking calls, How it works…
  • recording / Recording and monitoring calls, Getting ready..., How to do it…
  • monitoring / Recording and monitoring calls, Getting ready..., How to do it…
• calls, queue
  • recording / Recording queues' calls
• CD
  • inserting / Inserting the CD and booting, There is more…
• channel banks
  • configuring / Configuring channel banks, How to do it…
• chan_mobile
  • about / There is more…
  • URL / There is more…
• chkrootkit
  • about / How to do it…
  • URL / How to do it…
• clients
  • setting up / Setting up the clients, How to do it...
• command line
  • e-mail message, sending from / Sending an e-mail message from the command line
• Comma Separated Values (CSV)
  • about / Managing endpoints – Batch of extensions
• Computer-Telephony Integration (CTI)
  • about / Dialing through MS Outlook
• Conference Call module
  • about / Creating conference rooms
• conference rooms
  • creating / Creating conference rooms, How to do it…, How it works…
• custom-context module
  • about / There is more…
• Custom-Context module
  • installing / Installing the Custom-Context module, Installing the Custom-Context module, How to do it…
  • used, for restricting outbound calls / Using the Custom-Context module to restrict outbound calls, How to do it…
  • URL / How to do it…, How to do it…
  • using / Using the Custom-Context module, How to do it…
• Customer relationship management (CRM) / Collaboration features
• custom extensions
  • creating / Creating custom extensions

D

• dashboard, Elastix
  • setting up / Setting up Elastix's dashboard, Getting ready, How to do it…
• day/night controls
  • setting up / Setting up day/night controls, How it works…
• Destination Distribution option
  • about / Destination Distribution, How it works…
  • filter values / Destination Distribution
• Dialplan, Asterisk
  • used, for creating IVR / Creating an advanced IVR using Asterisk AGI and Asterisk's Dialplan, How to do it…, How it works…
• Dialplan features
  • creating / Creating your own Dialplan features
• Diffie-Hellman file
  • about / How to do it…
• Digium Asterisk Hardware Device Interface (DAHDI)
  • about / There is more…
• direct dial-in (DDI)
  • about / How to do it…
• Direct Inward Dialing (DID)
  • about / How to do it…
• Directories
  • using / Using Directories, How to do it…
• Directory module
  • about / Using Directories
• DISA
  • configuring / Configuring DISA, How it works…
  • setting up / How to do it…
• distributed dialplan add-on
  • about / How to do it…
• Distributed Universal Number Discovery (DUNDI)
  • about / Enabling multisites with Elastix
• dnsmasq package
  • about / How to do it…
• domain
  • setting / Setting the domain and configuring the relay option, How to do it…
• Do not call list
  • number, adding / Adding a number to the Do not call list, How to do it…
  • list of numbers, adding / Adding a list of numbers to the Do not call list, How to do it…
• DRBD
  • about / Knowing the best practices when installing Elastix – Physical security
• dynamic agents
  • adding, to agent console / Adding dynamic agents to the agent console
• DynDNS
  • about / Setting up remote extensions
• Dyndns
  • about / SIP trunking between Elastix systems

E

• e-mail accounts
  • adding / Adding e-mail accounts
• e-mail internals, Elastix
  • about / Elastix's e-mail internals
• e-mail lists
  • creating / Creating e-mail lists, How to do it…
• e-mail message
  • sending, from command line / Sending an e-mail message from the command line
• e-mail service
  • used, for controlling ad with webmail interface / Controlling ad using the e-mail service with the webmail interface, How to do it…
• e-mail system
  • elements / Elastix's e-mail internals
• e-mail template
  • modifying / Modifying the e-mail template
• Easy-VPN
  • about / Creating a VPN tunnel in our Elastix Unified Communications Server with OpenVPN
• EasyVPN
  • URL / How to do it…
• Elastix
  • history / Elastix's brief history
  • about / Elastix's brief history, What is Elastix?
  • features / Features list
  • general features / General features
  • telephony features / IP-PBX main features
  • fax features / Fax features
  • collaboration features / Collaboration features
  • instant messaging / Instant messaging
  • E-mail features / E-mail
  • Vtiger CRM, integrating with / Integrating VTiger CRM with Elastix, How to do it…, How it works…
  • multisites, enabling with / Enabling multisites with Elastix, How to do it…
  • reports / Looking at the Call Detailed Report
  • used, for creating phone poll / Creating a phone poll using Elastix, How to do it…
  • installing / Integrating Elastix with other PBXs
  • GSM Gateways, installing with / Integrating GSM Gateways with Elastix, There is more…
  • TDM Gateways, integrating with / Integrating TDM Gateways with Elastix, How to do it…
• Elastix Call Center Protocol
  • about / Description of the agent console
• elastixdialer
  • about / Configuring the Call Center module
• Elastix fax system
  • about / Introduction
  • setting up / Setting up the Elastix fax system, How to do it…
  • parameters / How to do it…
• Elastix Mini-UCS
  • about / How to do it…
• Elastix Operator Panel (EOP) / IP-PBX main features
• Elastix Unified Communications Server
  • VPN tunnel, creating / Creating a VPN tunnel in our Elastix Unified Communications Server with OpenVPN, How to do it…
  • log files / Helpful Linux commands for debugging
• Elastix Unified Communications Server software
  • installing / Installing Elastix Unified Communications Server software
• Elastix Unified Communications System
  • about / Introduction to Elastix Unified Communications System, Introduction
• embedded firewall, Elastix
  • using / Using Elastix's embedded firewall, How to do it…
• Endpoint Configurator
  • using / Using the Endpoint Configurator
• endpoints
  • managing / Managing endpoints – Batch of extensions, How to do it…, There is more…
• ENUM
  • about / How it works…
• Extensible Messaging and Presence Protocol (XMPP) / Installing the Openfire instant messaging service
• extension
  • types / Adding SIP extensions
• extension number
  • about / Extension's summary, How to do it…
• extensions
  • providing / Provisioning extensions in a simple way, How to do it…
  • managing / Managing extensions – Batch of endpoints, How to do it…

F

• Fail2ban
  • installing / Installing Fail2ban, How to do it…, There is more…
• fail2ban tool
  • about / How to do it…
• fax
  • sending, from WebGUI / Sending a fax from Elastix's WebGUI, How to do it…
  • sending, Hylafax client used / Sending a fax using the HylaFAX client
  • receiving / Receiving a fax, How to do it…
• fax client
  • installing / Installing a fax client, How to do it…
• Flash Operator Panel
  • using / Using the Flash Operator Panel, How to do it…
• Flash Operator Panel 2 (FOP2)
  • installing / Using the Flash Operator Panel
  • actions / Using the Flash Operator Panel
• Foreign eXchange Office (FXO) / IP-PBX main features
• Foreign eXchange Subscriber (FXS) / IP-PBX main features
• FreePBX
  • about / Elastix's brief history
• FreePBX admin module
  • accessing / Accessing the FreePBX admin module, How to do it…
• FreePBX modules
  • URL / Third-party modules

G

• Gmail relay account
  • setting up / Configuring the remote SMTP – setting up a Gmail relay account, How to do it…
• group of agents
  • creating / Creating a group of agents, How to do it…
• GSM Gateways
  • integrating, with Elastix / Integrating GSM Gateways with Elastix, There is more…

H

• hard disk
  • partitioning / Partitioning the hard disk, How to do it…
• hints
  • enabling / Enabling BLFs and hints, How to do it…, How it works…
• htaccess
  • about / How to do it…
• HTTP
  • used, for searching user / Using HTTP to search for a user, How to do it…
• Humbug Analytics
  • about / How to do it…
• Hylafax
  • about / Installing a fax client
• Hylafax client
  • used, for sending fax / Sending a fax using the HylaFAX client

I

• IAX
  • debugging / SIP/IAX debugging, How to do it…
• IAX extensions
  • creating / Creating IAX extensions, How to do it…
• inbound calls
  • about / Inbound calls, How to do it…, There is more…
• inbound campaigns
  • configuring / Configuring inbound campaigns, How to do it…
• incoming calls
  • forwarding, to another extension / How it works…
  • queues, configuring for / Configuring queues for incoming calls, How to do it…
• Inter-Asterisk eXchange (IAX) / IP-PBX main features
• Interactive Voice Response (IVR)
  • about / Creating an auto-attendant
• Interactive voice response (IVR) / IP-PBX main features
• intercom groups
  • creating / Creating intercom groups, How it works…
• Internet audio streams
  • using / Using Internet audio streams, How to do it…
• Internet Message Access Protocol (IMAP)
  • about / Elastix's e-mail internals
• Internet Service Providers (ISPs)
  • about / Configuring the remote SMTP – setting up a Gmail relay account
• Iptables
  • about / Using Elastix's embedded firewall
• IP telephony
  • advantages / Setting up remote extensions
• IVR
  • creating, Asterisk AGI used / Creating an advanced IVR using Asterisk AGI and Asterisk's Dialplan, How to do it…
  • creating, Dialplan used / Creating an advanced IVR using Asterisk AGI and Asterisk's Dialplan, How to do it…, How it works…

K

• Kernel network TUNnel
  • about / How to do it…
• keyboard type
  • selecting / Choosing the keyboard type
• Khomp
  • URL / There is more…

L

• language, call flow
  • changing / Changing the language of a call flow
• language, system
  • selecting / Choosing the system's language
• Lightweight Directory Access Protocol (LDAP) / Instant messaging
• Linux commands
  • used, for debugging / Helpful Linux commands for debugging, How to do it...
• list of numbers
  • adding, to Do not call list / Adding a list of numbers to the Do not call list, How to do it…
• Logical security, Elastix installation
  • best practices / Knowing the best practices when installing Elastix – Logical security, How to do it…

M

• Mail Transfer Agent (MTA) / Elastix's e-mail internals
• MDA
  • about / Elastix's e-mail internals
• Media Gateway Control Protocol (MGCP) / General features
• MeetMe rooms (conference rooms)
  • recording / Recording MeetMe rooms
• miscellaneous applications
  • adding / Adding miscellaneous applications
• Miscellaneous Destination module
  • adding / Adding miscellaneous destinations, How to do it…
• MS Outlook
  • dialing through / Dialing through MS Outlook, How to do it…, How it works…
• MTA
  • about / Elastix's e-mail internals
• MUA
  • about / Elastix's e-mail internals
• Multi-Frequency Compelled R2
  • about / Elastix's brief history
• multiconference toggle button
  • enabling / Enabling a multiconference toggle button, How it works…
• multisites
  • enabling, with Elastix / Enabling multisites with Elastix, How to do it…
• Munin
  • about / How to do it…
• music on hold category
  • assigning, to IVR / Music on hold, How to do it…
• MySQL
  • used, for searching caller's name / How to do it…

N

• Nagios
  • about / How to do it…
• network interfaces
  • configuring / Configuring the network interfaces, How to do it…
• network parameters
  • setting up / Setting up the network parameters
• network Tapping
  • about / How to do it…
• number
  • adding, to Do not call list / Adding a number to the Do not call list, How to do it…

O

• one-way audio
  • about / There is more…
• Openfire
  • features / Installing the Openfire instant messaging service
  • integrating, with Asterisk IP-PBX / Integrating Openfire with Asterisk IP-PBX, How to do it…, There is more...
• Openfire instant messaging service
  • installing / Installing the Openfire instant messaging service, How to do it…, There is more…
• Openfire module
  • about / How to do it…
• options, incoming calls
  • about / How it works…
• options, module configuration
  • about / Configuring the Voicemail Blasting module
• outbound calls
  • about / Outbound calls, There is more…
  • controlling, different prefixes used / Controlling outbound calls using different prefixes
  • controlling, trunk sequence used / Controlling outbound calls by using a trunk sequence, How to do it…
  • controlling, patterns used / Controlling outbound calls by using patterns, How to do it…
  • controlling, PIN sets used / Controlling outbound calls using PIN Sets, How to do it…
  • restricting, Custom-Context module used / Using the Custom-Context module to restrict outbound calls, How to do it…
• OutCALL
  • about / Dialing through MS Outlook
• outgoing campaign
  • configuring / Configuring an outgoing campaign, How to do it…
• outgoing campaigns
  • script, creating for / Creating a script for outgoing campaigns, How to do it…

P

• Paging Groups module
  • creating / Creating paging groups, How to do it…
• patterns
  • used, for controlling outbound calls / Controlling outbound calls by using patterns, How to do it…
• Patton
  • about / Using the Endpoint Configurator
• PBX Manager module
  • about / How it works…
• Physical security, Elastix installation
  • best practices / Knowing the best practices when installing Elastix – Physical security, How to do it…
• PIN SET module
  • about / There is more…
• PIN sets
  • used, for controlling outbound calls / Controlling outbound calls using PIN Sets, How to do it…
• port
  • configuring / How to do it…
• port-knocking
  • about / How to do it…
• Post Office Protocol (POP)
  • about / Elastix's e-mail internals
• prefixes
  • used, for controlling outbound calls / Controlling outbound calls using different prefixes
• public switched telephone network (PSTN)
  • about / Elastix's brief history, Configuring telephony cards
• PuTTY
  • used, as SSH client / Using PuTTY as an SSH client, How to do it...

Q

• queue
  • setting up, for ACD / Setting up a queue for ACD, How it works…
  • configuring, for standard agent login / Configuring a queue for standard agent login
  • used, for agent callback login / Queue for agent callback login, How to do it…
• QueueAdd
  • about / How it works…
• Queue module
  • parameters / How it works…
• queues
  • configuring, for incoming calls / Configuring queues for incoming calls, How to do it…

R

• received fax
  • viewing / Viewing the sent and received faxes, How to do it…
• recordings
  • monitoring / Monitoring recordings
• recording types
  • On Demand / How to do it…
  • Always / How to do it…
  • Never / How to do it…
• relay option
  • configuring / Setting the domain and configuring the relay option, How to do it…
• Remote Call Forward
  • enabling / Enabling Remote Call Forward, How it works…
• remote extensions
  • setting up / Setting up remote extensions, How to do it…, There is more…
• remote SMTP
  • configuring / Configuring the remote SMTP – setting up a Gmail relay account, How to do it…
• ring group
  • setting up / Setting up a ring group, How it works…
• Ring Groups module
  • parameters / How it works…
• root / Entering the password for the user root
• Root Password screen
  • password, entering / Entering the password for the user root, There is more…

S

• script
  • creating, for outgoing campaigns / Creating a script for outgoing campaigns, How to do it…
• Secure Real Time Protocol (SRTP)
  • about / How to do it…
• Security Advanced Settings menu
  • used, for enabling security features / Using the Security Advanced Settings menu to enable security features
• sent fax
  • viewing / Viewing the sent and received faxes, How to do it…
• servers
  • Application Server / Knowing the best practices when installing Elastix – Physical security
  • PBX Server / Knowing the best practices when installing Elastix – Physical security
  • Database Server / Knowing the best practices when installing Elastix – Physical security
• Session Border Controller (SBC)
  • about / There is more…
  • features / There is more…
• Session Initiation Protocol (SIP)
  • about / Introduction to Elastix Unified Communications System
• Simple Mail Transfer Protocol (SMTP) protocol
  • about / Elastix's e-mail internals
• SIP
  • debugging / SIP/IAX debugging, How to do it…
• SIP extensions
  • adding / Adding SIP extensions, How to do it…
• SIP trunking
  • between Elastix systems / SIP trunking between Elastix systems, How to do it…, There is more…
• site
  • status / SIP trunking between Elastix systems
• SMTP Server / How to do it…
• SNORT
  • about / How to do it…
• speed dial list
  • configuring / Configuring a speed dial list, How it works…
• SSH client
  • PuTTY, using as / Using PuTTY as an SSH client, How to do it...
• ssh keys
  • URL / How to do it…
• SSH protocol
  • using / Using the SSH protocol, How to do it…
• standard agent login
  • queue, configuring for / Configuring a queue for standard agent login
• standard login
  • about / Configuring a queue for standard agent login
• static agents
  • adding / Adding static agents/callback extensions
• streaming category, WebGUI
  • about / How to do it…
• super-administrator user / Entering the password for the user root
• system
  • logging in / Logging into the system for the first time, How to do it…
• system backups
  • generating / Generating system backups, How to do it…

T

• tail command / Helpful Linux commands for debugging
• TCPDUMP
  • used, for debugging / Using TCPDUMP for debugging
• TDM Gateways
  • integrating, with Elastix / Integrating TDM Gateways with Elastix, How to do it…
• Telephony Application Programming Interface (TAPI)
  • about / Dialing through MS Outlook
• telephony cards
  • configuring / Configuring telephony cards, How to do it…, There is more…
• third-party modules
  • about / Third-party modules
  • Bulk DIDs / Third-party modules
  • Bulk Extensions / Third-party modules
  • Custom Contexts / Third-party modules
  • Inventory / Third-party modules
  • Set CallerID / Third-party modules
  • Voicemail Admin / Third-party modules
  • Boss Secretary / Third-party modules
  • Agent Administration / Third-party modules
  • Endpoint Manager / Third-party modules
  • Capture Groups / Third-party modules
• time group
  • creating / How to do it…, There is more…
• time zone
  • selecting / Selecting a proper time zone
• Transport Layer Security (TLS)
  • about / Encrypting voice calls
• Trixbox
  • about / Elastix's brief history
• trunk sequence
  • used, for controlling outbound calls / Controlling outbound calls by using a trunk sequence, How to do it…

U

• Unicall
  • about / Elastix's brief history
• Uninterruptible Power Supply (UPS)
  • about / How to do it…
• unwanted callers
  • blocking / Blocking unwanted callers, How to do it…
• unwanted messages
  • filtering / Filtering unwanted messages
• URL
  • invoking, through campaign / Invoking a URL through the campaign, How to do it…
• users
  • managing / Managing users, How to do it…, There is more…

V

• vacation messages
  • setting / Setting vacation messages
• video calls
  • setting up / Setting up video calls, How to do it…
• Virtual Private Network (VPN)
  • about / Creating a VPN tunnel in our Elastix Unified Communications Server with OpenVPN
• VmX locater feature
  • about / The VmX Locater feature
• VmX Locater feature
  • about / Configuring extensions' voicemail
• voice announcements
  • displaying / Displaying voice announcements, How to do it…
  • parameters / How to do it…
• voice calls
  • encrypting / Encrypting voice calls, How to do it…, There is more…
• voicemail, extension
  • configuring / Configuring extensions' voicemail
• voicemail blasting module
  • configuring / Configuring the Voicemail Blasting module, How it works…
• Voicemail System
  • about / Introduction to Elastix Unified Communications System
• VoIP trunks
  • adding / Adding VoIP trunks, How to do it…
• VPN tunnel
  • creating, in Elastix Unified Communications Server / Creating a VPN tunnel in our Elastix Unified Communications Server with OpenVPN, How to do it…
• Vtiger CRM
  • integrating, with Elastix / Integrating VTiger CRM with Elastix, How to do it…, How it works…
  • URL / Integrating VTiger CRM with Elastix

W

• Web Conference module
  • about / The Web Conference module, How to do it…
• WebGUI, Elastix
  • fax, sending from / Sending a fax from Elastix's WebGUI, How to do it…
• webmail interface
  • e-mail service used, for controlling ad with / Controlling ad using the e-mail service with the webmail interface, How to do it…
• WinSCP
  • about / How to do it…
• Wireshark
  • used, for debugging / Using Wireshark for debugging, How to do it…
  • URL / Using Wireshark for debugging

Z

• Zoiper
  • about / Provisioning extensions in a simple way
  • URL / Provisioning extensions in a simple way