To log the agents in to the queue system, we must use the Agent Console. After clicking the Agent Console menu, the login dialog will appear. In this case, the agents will be on a constant call, hearing the music on hold until a call arrives. When any call arrives, the users will hear a "beep" tone. Whenever the call is finished, the agent won't hang up the call but will remain connected to the queue, hearing the music on hold. If the agents need to transfer a call, they will use the TRANSFER button located in the console.
For agents who are configured as dynamic agents, the screen dialog will ask for their Agent Number and Extension.
When the Enter button is pressed, the agent's telephone will ring, asking for the agent's password.
The next image shows the login dialog for agents:
If the password is correct, the agent will be logged to the Call Center system and the Agent Console will be displayed as follows:
