Book Image

TrixBox Made Easy

By : Kerry Garrison, Barrie Dempster, Kerry Garrison (Project)
Book Image

TrixBox Made Easy

By: Kerry Garrison, Barrie Dempster, Kerry Garrison (Project)

Overview of this book

TrixBox is a telephone system based on the popular open source Asterisk PBX (Private Branch eXchange) Software. TrixBox allows an individual or organization to setup a telephone system with traditional telephone networks as well as Internet based telephony or VoIP (Voice over Internet Protocol). SugarCRM can be integrated with Asterisk, and is bundled with Trixbox offering real power and flexibility. The book begins by introducing telephony concepts before detailing how to plan a telephone system and moving on to the installation, configuration, and management of a feature packed PBX. This book is rich with practical examples and tools. It provides examples of well laid out telephone systems with accompanying spreadsheets to aid the reader in building stable telephony infrastructure.
Table of Contents (16 chapters)
TrixBox Made Easy
About the Authors
About the Reviewers
Free Chapter
Introduction to VoIP
TrixBox Configuration
Commonly Used VoIP Terms

Chapter 9. SugarCRM

CRM stands for Customer Relationship Management. This refers to a system that allows us to manage our contacts, leads, accounts, and sales, and helps us with forecasts and projections. SugarCRM is one of the leading open-source CRM products available. It can help many companies organize their sales flow with more features than most companies may ever want.

We may be anxious to know why SugarCRM is bundled with TrixBox. The reason is that SugarCRM is already integrated with Asterisk and, since many users are installing TrixBox systems in small to medium businesses, including SugarCRM is a great way of starting to play with it. Whenever a remote phone number is displayed, such as in contact lists or account details, a [call] button can be seen. Clicking on the [call] button will initiate a call between the on-screen phone number and our extension. This saves us from having to pick up the phone and dial the digits. This may not seem like much, but if we make a lot of phone...