Book Image

TrixBox Made Easy

By : Kerry Garrison, Barrie Dempster, Kerry Garrison (Project)
Book Image

TrixBox Made Easy

By: Kerry Garrison, Barrie Dempster, Kerry Garrison (Project)

Overview of this book

TrixBox is a telephone system based on the popular open source Asterisk PBX (Private Branch eXchange) Software. TrixBox allows an individual or organization to setup a telephone system with traditional telephone networks as well as Internet based telephony or VoIP (Voice over Internet Protocol). SugarCRM can be integrated with Asterisk, and is bundled with Trixbox offering real power and flexibility. The book begins by introducing telephony concepts before detailing how to plan a telephone system and moving on to the installation, configuration, and management of a feature packed PBX. This book is rich with practical examples and tools. It provides examples of well laid out telephone systems with accompanying spreadsheets to aid the reader in building stable telephony infrastructure.
Table of Contents (16 chapters)
TrixBox Made Easy
About the Authors
About the Reviewers
Free Chapter
Introduction to VoIP
TrixBox Configuration
Commonly Used VoIP Terms

Initial Login

When we first visit the SugarCRM application, we will see the main login screen. At this point there are no accounts set up, so we will need to log in as the administrator. For user name, we will use admin and for the password, password.

Once we are logged in, we will reach the main dashboard. This is a little overwhelming at first when we begin to use SugarCRM but it all makes sense after we spend a little amount of time working with it.

This screen is presented to all administrators and users when they first log in to SugarCRM. Here the user can manage their workflow by dealing with any emails, cases, leads, tasks, etc. assigned to them.

The Shortcuts section on the top-left menu allows the user to access various common areas as shown in the following screenshot:

We can create new contacts for the system by clicking on the Create Contact link. The following screenshot shows the basic information we can add to our contacts. There are a lot of fields that can be filled in...